General Manager

Madisonsfitess; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading coffee shop in Haywards Heath is seeking a General Manager to oversee daily operations and drive profitability. The ideal candidate will have significant management experience, a commercial mindset, and a passion for excellence. You will lead a high-performing team and be responsible for financial performance, stock management, and operational excellence. Attractive salary between £35,000 - £45,000 per annum, with performance rewards.

Benefits

Competitive salary

Performance-led environment

Autonomy and responsibility

Bonus: Personal Training membership worth £5,000

Qualifications

• Proven management experience in hospitality.
• Commercial mindset with evidence of driving sales.
• Exceptional stock and labor management skills.

Responsibilities

• Control costs and maximize revenue streams.
• Implement systems to eliminate waste.
• Lead upselling and internal marketing initiatives.

Skills

Management experience

Commercial mindset

Stock management

Labour efficiency

Leadership

Operational excellence

Job description

Overview

General Manager role at MINCKA, located in Haywards Heath, West Sussex, United Kingdom. Priority is to lead and transform performance of a high‑performing hospitality business within MINCKA, a coffee shop focused on world‑class standards and community.

The Role

As General Manager, you will have full accountability for the daily operation, financial performance, and culture of MINCKA. You will drive efficiency, profitability, and consistent excellence. This is an opportunity to take ownership of a high‑performing hospitality business, drive growth, and deliver results that stand out across the UK coffee sector.

Your responsibilities will include:

• Financial Performance – Controlling costs, maximising revenue streams, and delivering ambitious profit targets
• Stock Management – Implementing elite systems to eliminate waste, track usage, and ensure complete accountability
• Labour Efficiency – Building lean, high‑performing rotas that balance cost control with exceptional guest service
• Revenue Growth – Leading upselling, cross‑selling, and internal marketing initiatives to increase daily sales
• Leadership & Culture – Inspiring your team to embrace accountability, results, and continuous improvement
• Operational Excellence – Maintaining flawless standards in service, cleanliness, compliance, and guest experience

Requirements

We are looking for a results‑driven operator who thrives in a high‑performance environment. You will need:

• Proven management experience in hospitality (cafés, bars, restaurants, hotels, or clubs)
• A commercial mindset with evidence of driving sales and improving profitability
• Exceptional stock and labour management skills, with a track record of reducing waste and increasing efficiency
• The ability to lead and motivate a team through clear standards, accountability, and consistent coaching
• Relentless attention to detail, discipline in execution, and pride in high performance

Coffee‑specific experience is not required. We value strong operational leaders who can deliver results in any hospitality setting.

Benefits

• Competitive salary of £35,000 - £45,000 per year, depending on experience
• A performance‑led environment where results are recognised and rewarded
• The autonomy and responsibility to treat the business as your own
• The opportunity to lead a brand with ambition, high standards, and a clear vision for growth
• A career‑defining challenge: to push MINCKA to a stage in which we are ready for our second location
• Bonus: Personal Training membership worth £5,000 at our sister business, Madisons Fitness