Games Host

Poolhouse Global Limited; City of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading entertainment provider in London is seeking a Games Host to create memorable experiences for guests. The role involves greeting guests, explaining game rules, and ensuring a fun atmosphere. Ideal candidates are energetic, warm, and skilled in problem-solving. This entry-level position offers flexible hours and competitive pay.

Benefits

Employee ‘Success Share Scheme’

Free Health Assured EAP membership

Perks and Discounts platform

£100 Monthly Employee rewards

Medicash Health Cash plan

Wagestream access

Paid volunteer day

Duvet Day Allowance

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Qualifications

• Excellent communication skills to engage guests.
• Ability to troubleshoot minor tech issues.
• Experience in hosting or event management is a plus.

Responsibilities

• Greet guests warmly and guide them through the experience.
• Handle food and drink orders efficiently.
• Troubleshoot tech issues during games.
• Ensure guests have a memorable experience.

Skills

Warm welcome to guests

Clear explanation of rules

Troubleshooting tech issues

Coordination of food and drinks

High energy levels

Job description

Overview

Be part of something special from the start! We're recruiting now for this exciting role, with a planned start date in January 2026, giving you the perfect time to prepare for your next career chapter. Join the founding team of this brand new concept and make your mark on an exciting fresh venture.

Department: Floor

Location: London Liverpool Street

Compensation: £12.21 - £17.00 / hour

What This Role Is Here To Do (Role Purpose)

This role is all about bringing people together and making games unforgettable. As a Games Host, you’ll be the personality that gets groups excited, explains the rules with clarity and charm, and keeps the energy high throughout. You’ll ensure that every guest feels comfortable, included, and entertained, while also confidently handling the practical side, from troubleshooting small tech issues to coordinating food and drinks for the group.

Your confidence, warmth, and likeability will set the tone for each event. Offensive to no one, charming to all — you’ll make sure every guest leaves with a smile and a story to tell.

What Success Looks Like

• Guests feel welcomed, comfortable, and engaged from the start.
• Games are explained clearly and played smoothly, with all participants involved.
• You troubleshoot minor tech issues quickly, keeping the fun flowing.
• Food and drinks arrive seamlessly, coordinated without fuss.
• Guests leave feeling they’ve had a unique, memorable, and well-hosted experience.
• Teams register easily, understand how to play, and enjoy their time without confusion.
• Your personality makes you a highlight of the Poolhouse experience.

Where This Role Can Take You

With experience and development, this role could grow into:

• Events Coordinator
• Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Greet guests warmly and guide them through the Poolhouse experience
• Take food and drink orders with accuracy, efficiency, and style
• Make recommendations confidently and upsell where appropriate
• Ensure prompt delivery of items and check back at the right moments
• Clear and reset tables with speed and attention to hygiene standards
• Operate POS and handheld ordering devices with ease
• Keep your section clean, tidy, and guest-ready at all times
• Communicate clearly with the kitchen, bar, and floor teams
• Be proactive in solving guest queries or issues with a calm, can-do attitude
• Support team members during busy periods or shift changes
• Help create a relaxed, upbeat environment through pace, positivity, and professionalism

Skills, Knowledge and Expertise

• Welcome groups warmly, register teams, and explain game rules clearly and engagingly
• Host and facilitate events, ensuring everyone feels included and enjoys themselves
• Troubleshoot small tech issues quickly and calmly, keeping games running smoothly
• Coordinate food and drinks service for groups, working with the bar and kitchen teams
• Keep energy levels high and adapt your style to the mood of the group
• Monitor guest experience throughout, checking in to resolve issues before they become problems
• Support wider team goals by stepping in wherever needed

Benefits

• Employee ‘Success Share Scheme’
• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• A Duvet Day Allowance
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Design, Art/Creative, and Information Technology
• Industries
• Entertainment Providers