Frontline IT Support Technician – Grow into 2nd/3rd Line

Centerprise International; Basingstoke; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading ICT supplier in Basingstoke is seeking a 1st Line Service Desk professional who excels at troubleshooting and customer support. This role involves delivering quality assistance to both public and private sector clients as well as internal staff. Ideal candidates will have strong knowledge of Microsoft systems and a commitment to learning new technologies. Growth opportunities into higher support roles available. The company promotes a collaborative and innovative work culture.

Benefits

25 days holiday entitlement rising to 28 days after 5+ years of service

Holiday Purchase Scheme

Company supported CSR Volunteer Day

Pension scheme with an option for Salary Sacrifice

Private Medical Insurance

Corporate gym membership available

Qualifications

• Experience providing basic 1st Line support for Desktop and Laptop OS.
• Knowledge of Microsoft Outlook and Office suite for troubleshooting.
• Familiarity with desktop antivirus software management.

Responsibilities

• Deliver quality front-line support to clients and internal staff.
• Capture and deal with a broad range of customer requests and incidents.
• Assist in developing support models and documentation.

Skills

Basic/1st Line support for Desktop and Laptop operating systems

Knowledge of Microsoft Office suite

Knowledge of Microsoft Outlook

Installation and configuration of software

Tools

Active Directory

Remote customer support tools (e.g., RDP, Logmein)

Job description

A leading ICT supplier in Basingstoke is seeking a 1st Line Service Desk professional who excels at troubleshooting and customer support. This role involves delivering quality assistance to both public and private sector clients as well as internal staff. Ideal candidates will have strong knowledge of Microsoft systems and a commitment to learning new technologies. Growth opportunities into higher support roles available. The company promotes a collaborative and innovative work culture.