Front Office Supervisor & Guest Experience Leader

Apex Hotels; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hotel chain in Greater London is seeking an Assistant Front Office Manager to support the Front Office Manager and lead a dedicated team in providing exemplary customer service. This role includes overseeing daily operations, coaching team members, and enhancing guest experiences. Ideal candidates will have supervisory experience in hotel reception, strong leadership abilities, and a passion for customer care. Enjoy a competitive salary and extensive employee benefits including 29 days holiday, gym access, and a £200 referral bonus.

Benefits

29 days holiday

Training and development

Employee events

Gym access

Healthy meals

Discounted room rates

50% restaurant discount

Life Assurance cover

Qualifications

• Experience at Supervisor/Duty Manager level in a hotel reception.
• Ability to evaluate own work and lead a team.
• Excellent standards in customer care.

Responsibilities

• Oversee day-to-day running of the Reception and Duty shifts.
• Develop departmental strategies for customer excellence.
• Ensure high visibility during key guest demand periods.

Skills

Attention to detail

Leadership

Customer service

Multi-tasking

Job description

A renowned hotel chain in Greater London is seeking an Assistant Front Office Manager to support the Front Office Manager and lead a dedicated team in providing exemplary customer service. This role includes overseeing daily operations, coaching team members, and enhancing guest experiences. Ideal candidates will have supervisory experience in hotel reception, strong leadership abilities, and a passion for customer care. Enjoy a competitive salary and extensive employee benefits including 29 days holiday, gym access, and a £200 referral bonus.