Front Office Manager

Hilton Worldwide, Inc.; Greater London; On-site; GBP 45,000 - 49,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager to supervise the Front Office Team. The role involves maintaining high standards, enhancing guest satisfaction, and maximizing room occupancy. Ideal candidates will have at least 3 years of supervisory experience in a relevant sector, excellent leadership abilities, and a commitment to providing exceptional customer service. This position offers an annual salary ranging from £45,000 to £49,000 and additional perks, including career development opportunities.

Benefits

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

Holiday: 28 days increasing to 33

Discounted dental and health cover

High street discounts

Qualifications

• A minimum of 3 years of Front Office supervisory experience.
• High level of IT proficiency and commercial awareness.
• Excellent leadership and communication skills.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate levels of Guest satisfaction and monitor trends.
• Maximise room occupancy at best rates and promote hotel services.

Skills

IT proficiency

Leadership skills

Interpersonal skills

Customer service commitment

Commercial awareness

Ability to work under pressure

Flexibility

Job description

Front Office Manager

Job Number: HOT0C8C3

Work Locations

Hilton London Olympia Hotel
380 Kensington High Street London W14 8NL

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Annual Salary ranging from £45,000 upto £49,000
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

Job Overview

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team

Qualifications

• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Who We Are

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job: Guest Services, Operations, and Front Office