Front of House Manager (Patient Services)

King Healthcare Ltd.; Greater London; On-site; GBP 38,000 - 40,000; Full time

Job summary

A premium healthcare provider based in Central London is seeking a Front of House Manager (Patient Services) to lead their team. The ideal candidate will have 2-3+ years of experience in premium healthcare or luxury hospitality, with outstanding communication and organizational skills. This role involves maintaining high-quality administration, supporting the FOH team, and ensuring a seamless patient journey. Salary is £38,000-£40,000. Interested candidates should send their CV to the provided email address or contact Becky directly.

Qualifications

• 2-3+ years' experience in healthcare or luxury hospitality.
• Outstanding communication and written English skills.
• Calm, polished, patient-centred approach.

Responsibilities

• Lead the Reception/Front of House team for patient experience.
• Maintain high-quality administration and EMR accuracy.
• Support and coach the FOH team for smooth operations.

Skills

Leadership in healthcare

Communication skills

Organizational skills

EMR/CRM accuracy

Job description

Position titleFront of House Manager (Patient Services)Description**Front of House Manager (Patient Services)****Location:** Central London **Contract:** Full-time, on-site **Salary:** £38,000-£40,000We are looking for an exceptional Front of House Manager to lead our patient services team and deliver a world-class, concierge-level experience. This is a hands-on leadership role at the heart of a premium clinical environment, ensuring every patient journey is calm, seamless and expertly coordinated.**What you’ll do*** Lead our Reception/Front of House team and create a warm, elegant and reassuring patient experience.* Coordinate busy clinic diaries, patient flow and same-day treatments with precision.* Maintain high-quality administration: EMR accuracy, reports, payments, and compliance.* Support and coach the FOH team; ensure effective rotas and smooth daily operations.* Work closely with clinicians, nursing and imaging teams to keep clinics running on time.* Uphold GDPR, CQC and safety standards; contribute to continuous service improvement.**What we’re looking for*** 2–3+ years’ experience in premium healthcare, luxury hospitality, or similar FOH leadership.* Outstanding communication and impeccable written English.* Strong organisational skills and confidence managing multiple diaries in a fast-paced setting.* Calm, polished, patient-centred approach with excellent judgement and discretion.* High accuracy with EMR/CRM systems, payments and documentation.**Desirable:** experience in private healthcare (ideally ophthalmology), exposure to clinical trials scheduling, and familiarity with CQC frameworks.You’ll be part of a respected specialist clinic, leading a friendly and motivated team, and shaping a high-end patient experience that genuinely makes a difference.**Get in touch**Send your CV to [e-mail] or call / message Becky on 07912074756Job LocationLondon