Front of House Lead - Auto Aftersales & Service

Sytner Group; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive dealership in the United Kingdom is seeking a Front of House Manager. You will oversee a dedicated team, ensuring outstanding customer service and efficient aftersales operations. The role requires experience in management and a strong focus on customer satisfaction. You will benefit from an industry-leading package, including 33 days of holiday, discounted car schemes, and career development opportunities. This full-time position may require weekend work.

Benefits

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid voluntary/community work day

Qualifications

• Experience in a similar managerial role.
• Strong customer service focus and management experience.
• Ability to motivate and lead a team.

Responsibilities

• Lead a team of Service Advisors and Showroom Hosts.
• Ensure excellent customer service and first-time resolution.
• Oversee service department operations and profitability.

Skills

Customer service expertise

Leadership skills

Technical knowledge

Ability to work under pressure

Operational excellence

Job description

A prestigious automotive dealership in the United Kingdom is seeking a Front of House Manager. You will oversee a dedicated team, ensuring outstanding customer service and efficient aftersales operations. The role requires experience in management and a strong focus on customer satisfaction. You will benefit from an industry-leading package, including 33 days of holiday, discounted car schemes, and career development opportunities. This full-time position may require weekend work.