Front Desk Supervisor — Epic Guest Experience Leader

4C Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality company in Greater London seeks a passionate Front Desk Supervisor for Canopy by Hilton London City. In this role, you will manage front office operations, ensuring excellent guest experiences from arrival to departure. You will lead a small team, promote brand standards, and foster a positive environment. This position offers competitive salary, benefits, and opportunities for career growth in a new upscale hotel.

Benefits

Competitive salary

Free meals on duty

28 days holiday including bank holidays

Pension scheme

Healthcare cashback plan

Discounted hotel rates

Social events

Learning & Development opportunities

Qualifications

• Minimum 6 months experience as a hotel receptionist
• Knowledge of Hilton Brand Standards and Property Management System
• Fluent in English and friendly demeanor.

Responsibilities

• Supervise daily reception operations including check-in/out
• Promote Canopy Brand standards and ensure guest satisfaction
• Handle guest requests and complaints efficiently

Skills

Guest experience

Leadership

Communication

Flexibility

Job description

A hospitality company in Greater London seeks a passionate Front Desk Supervisor for Canopy by Hilton London City. In this role, you will manage front office operations, ensuring excellent guest experiences from arrival to departure. You will lead a small team, promote brand standards, and foster a positive environment. This position offers competitive salary, benefits, and opportunities for career growth in a new upscale hotel.