Freight Customer Success & Reservations Agent

Stena Line Limited; Belfast; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading transportation company in Belfast is seeking a Freight Customer Service Agent to join their dynamic team. You will be responsible for processing freight bookings and assisting with customer enquiries. Ideal candidates will have at least 2 years of customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. This full-time, permanent position offers various employee benefits and a chance to grow professionally within a supportive team.

Benefits

Concessionary travel on any route on the Irish Sea/North Sea

Company pension & life assurance scheme

A generous holiday allowance

Recognition scheme

Employee Assistance Programme

Qualifications

• Minimum of 2 years' customer service experience ideally within the travel/transport industry.
• Strong communication skills and a good telephone manner.
• Ability to work in a busy customer service and sales environment.

Responsibilities

• Allocate space for daily freight booking and block booking.
• Handle customer enquiries and process bookings for dangerous goods.
• Work closely with sales teams to promote new business.

Skills

Customer service experience

Communication skills

Customer focus

Numerical skills

Job description

A leading transportation company in Belfast is seeking a Freight Customer Service Agent to join their dynamic team. You will be responsible for processing freight bookings and assisting with customer enquiries. Ideal candidates will have at least 2 years of customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. This full-time, permanent position offers various employee benefits and a chance to grow professionally within a supportive team.