Freelance Operations Associate - Edinburgh

Dubizzle Limited; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading property management company in Edinburgh is seeking a Freelance Operations Associate to provide support for their portfolio of short-let properties. The role requires flexibility and is perfect for individuals looking to supplement their income with ad-hoc tasks, including assisting guests, delivering essentials, and performing quality inspections. The position offers £14.00 - £16.00 per hour based on tasks performed, making it ideal for those with existing commitments.

Qualifications

• Available throughout the week, including evenings and weekends.
• Punctual and reliable with high standards for cleaning.
• Ability to troubleshoot and communicate effectively.

Responsibilities

• Deliver guest essentials and equipment to properties.
• Assist guests with check-in and key exchanges.
• Run errands to resolve in-stay requests.
• Perform property cleans and linen changes as needed.
• Conduct spot checks and report maintenance issues.
• Assist with linen stock management.
• Use the app to log jobs and report issues.

Skills

Flexible availability

Reliable and punctual

Attention to detail

Access to transport

Smartphone usage

Understanding of short-let hospitality

Knowledge of Edinburgh

Independent work and troubleshooting

Basic handyman skills

Job description

Freelance Operations & Housekeeping Associate – Edinburgh
Freelance, ad-hoc work.

Are you looking for freelance work that fits around your existing commitments?

Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in Edinburgh. This role is ideal for someone already working part-time or looking to further supplement their income.

About Us

Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

Role Overview

As an Operations Associate, you’ll play a hands‑on role in delivering exceptional guest experiences and supporting the day-to-day operations of our Edinburgh properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly. Please note, this is a freelance role and there are no set hours each week. Work is provided on an ad-hoc basis according to need.

Key Responsibilities:

• Delivering guest essentials and equipment to properties as needed.
• Assisting guests with check-in, key exchanges and property access.
• Running errands to resolve in-stay guest requests.
• Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol.
• Conducting spot checks and reporting maintenance issues.
• Assisting with linen stock management at the local storage unit.
• Using the Pass the Keys app to log jobs, upload photos, and report damage or issues.

What We’re Looking For

• Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice.
• A reliable and punctual approach as our guests experience depend on a timely approach.
• High standards and attention to detail, especially when it comes to cleaning and presentation.
• Access to your own transport (car, scooter or bike) to move efficiently around Edinburgh with supplies.
• Confident using a smartphone and mobile apps for job tracking and communication.
• An understanding of short-let hospitality (e.g. Airbnb) and guest expectations.
• A good knowledge of Edinburgh
• Ability to work independently, troubleshoot under pressure, and communicate clearly with the Territory Management Team.
• Basic handyman skills are a bonus — and having your own tools is essential for these tasks.

Pay: £14.00 - £16.00 /hour (depending on the task)