Flow Facilitator

Rcnilearning; Bracknell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare provider in England is looking for a highly motivated Flow Facilitator to enhance patient flow and discharge planning at their unit. The ideal candidate will have strong administrative experience, effective communication skills, and the ability to work collaboratively with multidisciplinary teams. Responsibilities include supporting patients during the discharge process, liaising with families and external agencies, and maintaining efficient administrative tasks. This position offers a chance to play a key role in the organization and delivery of high-quality patient care.

Qualifications

• Experience in a healthcare setting with patient flow and discharge processes.
• Ability to liaise effectively with multidisciplinary teams and external agencies.
• Proficient in maintaining accurate documentation and administrative tasks.

Responsibilities

• Support patients through their admission and discharge journey.
• Work closely with the MDT for efficient discharge planning.
• Provide guidance to patients' families regarding the discharge process.
• Liaise with social services and external agencies for patient support.
• Take responsibility for day-to-day administrative tasks within the unit.
• Identify delays in patient flow and suggest solutions.
• Ensure accurate records and high-quality service delivery.

Skills

Strong administrative experience

Effective communication skills

Team collaboration

Problem-solving

Job description

We are seeking a highly motivated, proactive, and dynamic individual to join our team as a Flow Facilitator at Heathlands. This is an exciting opportunity for someone with strong administrative experience who is ready to broaden their role and play a key part in supporting patient flow, discharge planning, and the day‑to‑day running of the unit.

The Flow Facilitator will contribute significantly to reducing patients’ length of stay by enhancing communication across the multidisciplinary team (MDT), patients, and families. You will support timely, safe, and effective discharges while maintaining oversight of essential administrative processes that ensure the smooth operation of the service.

Main duties of the job

• Support patients through their admission and discharge journey, ensuring a seamless, well‑coordinated experience.
• Work closely with the MDT to contribute to efficient discharge planning and promote clear, consistent communication.
• Provide guidance and support to patients’ families, helping them understand the discharge process and assisting where additional support is required.
• Liaise with social services, therapy teams, and external agencies, ensuring patients receive appropriate support—whether funded or self‑funded.
• Take responsibility for day‑to‑day administrative tasks within the unit, helping maintain an organised and effective working environment.
• Identify delays in patient flow, elevate concerns appropriately, and help implement solutions to facilitate smoother, faster discharges.
• Uphold excellent documentation, communication, and coordination to ensure accurate records and high‑quality, patient‑focused service delivery.