Floor Manager

Hosted Home; Greater London; On-site; GBP 33,000 - 53,000; Full time

Job summary

A vibrant London restaurant seeks a Floor Manager to ensure exceptional guest service and smooth daily operations. You will oversee the front-of-house team, handle table management, and maintain premium service standards. Ideal candidates have 1-2 years in supervisory roles and a confident demeanor. Offering a competitive earning potential of £52,065, including gratuities, alongside benefits like holiday time, social events, and health plans, this role focuses on your well-being and professional growth.

Benefits

Biannual company socials

Staff rates and F&B discounts

Birthday day off

Meals during shift

Pension and health plans

28 days holiday

Recommend-a-friend bonus scheme

Qualifications

• 1–2 years’ experience in a supervisory or floor management role.
• Experience supporting with rota planning and floor operations.

Responsibilities

• Take responsibility for daily service and the guest journey on your section.
• Ensure service runs smoothly and exceeds expectations.

Skills

Excellent knowledge of premium service standards

Confident leading a team on the floor

Job description

Who are we?

Celeste is the newest property from the world of Estelle, sister to Maison Estelle in Mayfair and Estelle Manor in Oxfordshire. A meticulously restored townhouse, Celeste is opening in vibrant Notting Hill, London. A public Italian-American restaurant is located on the ground floor, complete with alfresco front terrace, elegant wrap around bar counter and a glazed conservatory in the rear. Set on the first floor, our oak-panelled, Tokyo-influenced members’ bar evokes Art Deco grandeur, with a sculptural bar stretching beneath soaring windows. Celeste’s second floor offers members an open kitchen-style pantry, serving Japanese dishes from the traditional robata, alongside delectable sushi and sashimi. Tucked beneath the eaves, on Celeste’s third floor, ‘The Apartment’ is an ideal spot for a private hosted occasion, with rustic beams, reclaimed wooden floors and the spirit of an artist’s studio.

Here’s a bit more detail on what we see you doing in this role:

As a Floor Manager, you’ll take responsibility for daily service and the guest journey on your section. From briefings and table management to supporting the wider front-of-house team, you’ll ensure service runs smoothly and exceeds expectations.

Who we are looking for:

• 1–2 years’ experience in a supervisory or floor management role
• Excellent knowledge of premium service standards
• Confident leading a team on the floor and managing guest flow
• Experience supporting with rota planning and floor operations

What’s in it for you?

The on target earning potential for this role is £52,065 / per annum - comprising a base salary of £33,930, plus a qualified estimate of £18,135 in gratuities and service charge.*

AtEstelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

*About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.