Fleet Controller

Networkplus; Worsley; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading fleet management company based in Worsley is seeking a Fleet Controller to oversee the management of their vehicle fleet. The successful candidate will handle service requests, liaise with suppliers, and ensure compliance with service level agreements. Ideal candidates will have excellent customer service skills, problem-solving abilities, and familiarity with fleet management software. The role also requires a proactive approach and strong planning abilities. A competitive salary and benefits package is included.

Benefits

Competitive salary

Full benefits package

Qualifications

• Must have excellent customer service skills.
• Experience in fleet management or workshop practices is a plus.
• Ability to troubleshoot and manage multiple tasks effectively.

Responsibilities

• Liaise with suppliers to process orders.
• Handle vehicle service, defect, and breakdown requests.
• Update fleet management systems.
• Assist in general fleet desk duties.

Skills

Problem solving abilities

Excellent Customer Service Skills

Planning, organization and time management skills

IT skills, Microsoft Word and Excel

Tools

Managing fleet software packages

Job description

Fleet Controller

Department: Fleet

Employment Type: Permanent

Location: Worsley

Compensation: £28,000 - £32,000 / year

Description

As a Fleet Controller, you will be part of an established Fleet team responsible for the daily management of the vehicle fleet for the company. You will take a lead in controlling the day to day servicing, defects & breakdowns of our fleet.

Key Responsibilities

• You will liaise with vehicle suppliers to ensure all orders are processed in line with agreed SLA’s
• You will handle vehicle service, defect and breakdown requests following company procedures and guidelines, ensuring minimal disruption to internal customers / contracts
• You will ensure SLA’s are achieved with minimum downtime
• You will investigate and respond to internal customer / external supplier queries
• You will update fleet management systems
• You will assist in general fleet desk duties, providing support when needed for other aspects of the fleet department

Experience and Qualifications

• Problem solving abilities
• Excellent Customer Service Skills
• Knowledge of workshop practices and charges is an advantage
• Industry knowledge of light & heavy commercial vehicle industry
• Excellent planning, organization and time management skills
• Enthusiastic and proactive approach to your work
• Must recognise the importance of working as part of a team to deliver service and operational performance within a safe working environment
• IT skills, Microsoft Word and Excel would be an advantage
• Previous experience of fleet management software packages would be an advantage (Jaama Key2 in particular)

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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