Fire Alarm Service Engineer

& Security Systems Ltd; Greater London; On-site; GBP 49,000 - 58,000; Full time

Job summary

A leading UK security firm is seeking a Service Engineer to deliver high-quality maintenance for fire and security systems. This role includes servicing, troubleshooting, and ensuring compliance with relevant standards. Candidates should have experience with systems like Gent and HikVision and possess excellent communication skills. The position offers opportunities for ongoing training, uncapped commission, and a competitive salary, contributing to a work-life balance and career development.

Benefits

Competitive base salary

23 days holiday

Company vehicle

Employee Discount Programme

Pension

Referral bonus

Ongoing training

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training and technical understanding of building services.

Responsibilities

• Deliver planned maintenance and reactive service calls to fire and security systems.
• Communicate updates and insights to customers.
• Identify and carry out remedial works and installations.
• Maintain accurate records of service and performance.

Skills

Diagnostic skills

Customer service

Problem-solving

Technical understanding

Tools

Gent systems

HikVision

Galaxy

Paxton

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location:North London

On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call-outs, travel pay and bonus payments

Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance.

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

What’s in it for you?

Regional work – enjoy a better work-life balance.

Uncapped commission & enhanced overtime – your effort truly pays off.

Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.

Career progression – we invest in our engineers for the long term.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.

• Communicate effectively with customers, providing updates and technical insights.

• Identify and carry out remedial works and small installations in line with service guidance.

• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems

• CCTV: HikVision, Avigilon, Dahua

• Intruder: Galaxy, Texecom

• Access Control: Paxton, Honeywell, Gallagher

What You’ll Bring

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.

• Strong diagnostic and problem-solving abilities.

• Excellent communication and customer service skills.

• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.

• 23 days’ holiday, increasing with service, plus bank holidays.

• Company vehicle and fuel card.

• Employee Discount Programme – savings across 800+ retailers.

• Pension via Royal London, Life Assurance, and Employee Assistance Programme.

• Referral bonus of up to £2,000.

• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.