Field Service Engineer

Perconpro; Southwater; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading service company in the United Kingdom is seeking a Field Service Engineer to ensure exceptional service delivery and capitalize on revenue opportunities. The role involves servicing heavy construction equipment, performing diagnostics, and maintaining customer relationships. Candidates should have a formal engineering qualification and relevant experience. Competitive salary and benefits are offered including health plans and pension matching.

Benefits

Health Cash Plan

Free physio access

24/7 GP service

Pension matching up to 5%

Paid volunteering day

Qualifications

• Proven experience in repair and maintenance of heavy construction plant.
• Advanced diagnostic skills in hydraulics and electrics.
• High responsibility and trustworthiness.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using diagnostic equipment.
• Complete reports and inputs in real-time.
• Attend relevant training courses.

Skills

Mechanical troubleshooting

Technical communication

Diagnostic expertise

Attention to detail

Reliability

Education

Formal engineering qualification in Plant Maintenance or related discipline

Job description

About The Role

We are looking for a Field Service Engineer to be based from our Horsham depot, covering the South Coast.

The focus of this role is to ensure we deliver a first‑class service to both internal and external customers, while actively seeking revenue opportunities and discussing these with customers, Customer Support Representatives and your Line Manager.

What You Will Be Doing

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
• Be able to work overtime as and when required and honour reasonable call‑out requests.
• Attend any relevant product or systems training courses.

Requirements

Knowledge, Skills, And Experience

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or a related discipline (e.g., NVQ 3/C&G).
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and troubleshooting skills and a comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost‑conscious mindset to ensure maximum profitability.
• High level of diagnostic skills and problem‑solving ability.
• Confident use of computer systems and Outlook.
• High attention to detail.
• Conscientiousness in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.

Desirable

• Experience of welding and fabrication.

Benefits

Alongside a competitive salary we offer a host of fantastic benefits!

Taking Care of You

• Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free physio access – Speak to a physio by phone or video.
• 24/7 GP service – Private GP access anytime.
• Additional Health & Wellbeing support and benefits.

Life Outside of Work

• Enhanced sick pay – Extra support when you’re unwell.
• Family leave – Enhanced maternity, paternity and adoption leave.
• IVF support – Paid time off for treatment and appointments.
• Retirement support – Enjoy bonuses and phasedown days when it’s time to retire.

Financial Extras

• Pension – We match your contributions up to 5%.
• Car leasing – Salary sacrifice schemes through Tusker or Octopus.
• Cycle to Work – Save on a new bike and accessories.
• Discounts – Save on groceries, holidays, shopping and more.

Feeling Part of the Team

You’ll also have access to a range of team‑focused benefits, including a refer‑a‑friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Repair and Maintenance