Field Retail Sales Associate

Harperconcierge; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A fashion technology startup is seeking Style Concierges to provide a personal at-home shopping experience. You will inspire customers, understand their needs, and nurture relationships to encourage repeat service use. Ideal candidates have retail or fashion experience, a confident personality, and a high standard of appearance. Flexible hours and competitive pay of up to £13.45 per hour are offered.

Benefits

Flexible working hours

Performance-related bonus

Reimbursement for driving expenses

Training in skills and product knowledge

Qualifications

• Previous experience in a customer facing role, ideally within retail or fashion.
• High standard of personal appearance.
• Ability to put customers at ease.

Responsibilities

• Inspire customers in their purchasing decisions.
• Understand client needs and preferences.
• Nurture relationships to encourage sign-ups for services.

Skills

Customer service experience

Confident personality

Self-starter

Job description

The Company

Harper is a fashion technology startup that’s reimagining the shopping experience for the digital age. Touted as the “future of shopping” by Lisa Armstrong, Fashion Director for The Telegraph, Harper’s team of mobile Style Concierge deliver the in-store shopping experience to online customers.

Designed to help retailers navigate a turbulent retail environment, Harper empowers retailers to engage the time-poor, experience-driven modern consumer. The effortless try-before-you-buy shopping service improves customer satisfaction whilst maximising customer lifetime value and minimising the impact of returns.

To meet the increased demand of clients who enjoy our service, we’re growing our team of Style Concierge on zero hours contracts. We are looking for individuals who live for fashion, thrive on delivering customer happiness and enjoy the challenge of working independently, as part of a remote team.

The Role

Our Style Concierge team provides an effortless and personal at-home shopping experience to clients, acting as brand ambassadors for Harper’s partner brands. From delivery of the pieces they have selected to the advice and recommendations you make, you’ll deliver joy and confidence in our service to the customers you meet.

Key Responsibilities

• You’ll inspire our customers in their purchasing decisions through open and honest feedback and recommendations.
• You’ll be a self starter who enjoys understanding client needs and helping them to find the item that’s just right for their lifestyle, taste and budget.
• You’ll enjoy nurturing relationships with individuals, to encourage them to sign up to Harper Member Services and become a repeat user.
• You’ll take pride in your role, living and breathing the Harper values and acting as an ambassador for our brand partners.

Your Experience

• You’ll have previous experience in a customer facing role, ideally within retail or fashion.
• You’ll be a confident and warm personality, with the ability to put customers at ease.
• You’ll be a self-starter who works on initiative and enjoys working independently.
• A high standard of personal appearance is your personal trademark.

Requirements

• A clean, full UK driving licence
• Minimum of 2 years No-Claims Bonus
• Access to a personal vehicle (car) for travelling to and from appointments is preferable, but not essential.
• A confident and experienced driver in London
• Clean criminal record (all successful applicants are DBS checked)

What You’ll Get From Us

• Flexible working hours, based on your weekly availability and our customer demand.
• An hourly rate of up to £13.45 per hour.
• A performance related quarterly bonus scheme.
• Reimbursement of your driving expenses.
• Training in skills, brand and product knowledge to ensure you are equipped to deliver the best customer experience.
• You will be part of a tight-knit, passionate and friendly team.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service

Industries

Retail Apparel and Fashion