Family Liaison Officer

Shorefields; Basildon; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local educational institution in Basildon is seeking a Family Liaison Officer to serve as a critical link between the school, children, and families. This part-time role involves providing support to enhance engagement, addressing learning barriers, and fostering inclusion. Ideal candidates will have GCSEs in English and Maths, familiarity with safeguarding practices, and strong communication skills. Flexible working hours are required to facilitate meetings and training sessions. Interested applicants should view the application form via the provided portal and contact the school for further inquiries.

Qualifications

• Experience working with children and families in an educational or community setting.
• Knowledge of safeguarding procedures and child protection.
• Willingness to train in relevant qualification in social care, education, or family support.

Responsibilities

• Provide advice and guidance to parents on education-related issues.
• Work directly with children to improve engagement and promote well-being.
• Build relationships with community agencies and promote parental involvement.

Skills

Excellent communication and interpersonal skills

Ability to build trust and rapport with families

Strong organizational and record-keeping skills

Empathetic and approachable

Flexibility with working hours

Education

GCSEs in English and Maths

Job description

is using its own application form, please click the button below to download and view it as Essex School Jobs cannot automatically fill out an application form that has been created by a school. You will need to download the application form before you are able to complete it.

Job Ref No. ECC2606-116S Position Type: Teaching/Child Support Pay Range: Scale 5 points 9-12

Position Start Date: Immediate Contract Type: Part-time Contract Term: Permanent

Application Close: 16/01/2026 Midnight Date of Interviews: 23rd or 26th January 2026

Job Title: Family Liaison Officer
Location: Millhouse Primary School and Nursery
Reports to: Headteacher / Designated Safeguarding Lead
Salary: Scale 5 points 9-12
Hours: 37 hours per week (some flexibility to start and finish times but start time can be no later than 8:30)

Purpose of the Role

To act as a vital link between school, children, and families, providing support to improve engagement and well-being. The role focuses on building positive relationships, addressing barriers to learning, and promoting inclusion.

Key Responsibilities

• Family Support

Provide advice and guidance to parents/carers on issues affecting their child's education and well-being.
Support families in accessing external services (housing, benefits, mental health, etc.).
Organise workshops and information sessions for parents on topics such as parenting, health, sleep and education.

• Child Support

Work directly with children to improve engagement in school and promote emotional well-being.
Offer one-to-one or small group sessions for pupils experiencing social or emotional difficulties.
Liaise with teaching staff to identify pupils needing additional support.

• Community Engagement

Build strong relationships with local agencies, charities, and community groups.
Promote parental involvement in school activities

• Administration

Keep detailed case notes and prepare reports for meetings (e.g., multi-agency, safeguarding).

Person Specification

• Education & Qualifications
• GCSEs (or equivalent) in English and Maths.
• Experience
• Experience working with children and families in an educational or community setting.
• Knowledge of safeguarding procedures and child protection.
• Skills
• Excellent communication and interpersonal skills.
• Ability to build trust and rapport with families from diverse backgrounds.
• Strong organizational and record-keeping skills.
• Ability to handle sensitive information confidentially.
• Ability to work well alongside colleagues across the school.
• Personal Attributes
• Empathetic, approachable, and non-judgmental.
• Resilient and able to manage challenging situations calmly.
• Commitment to equality, diversity, and inclusion.
• Able to use initiative in a range of situations.
• Flexibility- willing to be flexible with hours so that meetings/ training can be attended.
• An understanding of our local area.
• Knowledge of local support services and referral pathways.
• Training in mental health first aid or similar.
• Relevant qualification in social care, education, or family support (or willingness to train).

Visits to the school are warmly welcomed. Please contact the school office on 01268 543 584 or email [e-mail] to book.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of children and young people. All positions will involve appropriate checks and clearances.