Eyewear Experience Specialist — Retail Optical

Vision Express; Failsworth, Heswall, Manchester, Kirkcaldy; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail optical company in the UK is seeking a Retail Optical Assistant to provide exceptional customer service and product advice. Responsibilities include assisting with fittings, performing eye tests, and maintaining store operations. Candidates should be confident, stylish, and digital-savvy team players. The role offers competitive bonuses and benefits, including free eyewear and holidays. This is a great opportunity for someone eager to grow in the eyecare industry.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family & friends discounts

Free eye tests

Employee wellbeing support

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and style.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Strong communication

Engagement with customers

Comfortable with digital tools

Job description

A leading retail optical company in the UK is seeking a Retail Optical Assistant to provide exceptional customer service and product advice. Responsibilities include assisting with fittings, performing eye tests, and maintaining store operations. Candidates should be confident, stylish, and digital-savvy team players. The role offers competitive bonuses and benefits, including free eyewear and holidays. This is a great opportunity for someone eager to grow in the eyecare industry.