Exeter Assistant Branch Manager – Lead & Elevate Service

Co-operative Bank plc.; Exeter; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading ethical bank in Exeter is seeking an Assistant Branch Manager to lead and inspire a team of Customer Service Assistants. The role involves overseeing branch operations, resolving customer complaints, and ensuring exemplary service delivery. Ideal candidates will have a strong background in banking, excellent communication skills, and a commitment to customer satisfaction. The position offers competitive salary and benefits including extensive holiday, pension contributions, and wellbeing support.

Benefits

27 days holiday plus buy-up option

Competitive pension with up to 10% employer contribution

Mental health and wellbeing support

Colleague network groups for inclusion and diversity

Qualifications

• Experience in delivering excellent customer service.
• Demonstrated resilience in handling complex situations.
• Experience of managing risk and previous management deputising.

Responsibilities

• Support the Branch Manager in day-to-day operations.
• Inspire and coach branch colleagues.
• Resolve customer problems and complaints.
• Create a strong team culture.
• Ensure best in class service delivery.

Skills

Thorough knowledge of banking products, rules and processes

Confidence to make decisions

Customer focused

Excellent verbal communication

IT Literate

Job description

A leading ethical bank in Exeter is seeking an Assistant Branch Manager to lead and inspire a team of Customer Service Assistants. The role involves overseeing branch operations, resolving customer complaints, and ensuring exemplary service delivery. Ideal candidates will have a strong background in banking, excellent communication skills, and a commitment to customer satisfaction. The position offers competitive salary and benefits including extensive holiday, pension contributions, and wellbeing support.