EV Customer Service Advisor — Net Zero Support

Roam Charging; Crawley; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A growing EV infrastructure company is looking for a Customer Service Advisor to provide excellent support for customers using their charging network. This role involves handling inquiries via phone and email, tracking and updating customer cases, and escalating issues as necessary. Ideal candidates will have customer service experience, strong communication skills, and a team-oriented mindset. The company offers a friendly work environment in Crawley, competitive salary up to £30k, and various work perks including generous leave and learning benefits.

Benefits

25 days paid leave allowance

Learning and wellbeing perks including Gympass

Fantastic office environment

Qualifications

• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Experience in a technical, utilities, or EV-related environment preferred.

Responsibilities

• Handling customer enquiries via phone, email, and online ticketing systems.
• Logging, tracking, and updating customer cases accurately.
• Escalating technical issues to relevant teams.

Skills

Customer service experience

Strong communication skills

Ability to remain calm under pressure

Problem-solving skills

Team player

Job description

A growing EV infrastructure company is looking for a Customer Service Advisor to provide excellent support for customers using their charging network. This role involves handling inquiries via phone and email, tracking and updating customer cases, and escalating issues as necessary. Ideal candidates will have customer service experience, strong communication skills, and a team-oriented mindset. The company offers a friendly work environment in Crawley, competitive salary up to £30k, and various work perks including generous leave and learning benefits.