European Technical Services Leader — Hybrid Role, Travel

Altro Limited; Letchworth; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading manufacturer of flooring solutions is seeking an experienced European Technical Services Manager to drive technical support across the UK and Europe. This permanent, full-time role offers hybrid working from Letchworth or Dessau, providing an opportunity to lead high-performance teams and influence product performance. The ideal candidate will possess strong technical services experience, leadership skills, and the ability to communicate effectively across multiple regions. Extensive benefits, including a car allowance and private medical cover, are provided.

Benefits

Hybrid working

Car allowance

Private medical cover

25 days holiday

Defined contribution pension scheme

Life assurance

Occupational Sick Pay

Paid volunteering day

Free car parking

Learning and Development support

Long service awards

Qualifications

• Relevant experience in technical services or product performance.
• Proven leadership in managing high-performance teams.
• Excellent communication to influence stakeholders.

Responsibilities

• Translate global technical strategy into a European roadmap.
• Act as senior technical authority for product performance.
• Drive customer excellence through technical support.
• Oversee complex installation investigations and build relationships.
• Work cross-functionally with various departments.
• Lead teams in the UK and Dessau, fostering high performance.
• Own strategic direction of Training Centres.
• Use data for continuous improvement in technical processes.
• Travel for customer and site visits across Europe.

Skills

Technical services experience

Leadership skills

Analytical skills

Problem-solving abilities

Communication skills

Job description

A leading manufacturer of flooring solutions is seeking an experienced European Technical Services Manager to drive technical support across the UK and Europe. This permanent, full-time role offers hybrid working from Letchworth or Dessau, providing an opportunity to lead high-performance teams and influence product performance. The ideal candidate will possess strong technical services experience, leadership skills, and the ability to communicate effectively across multiple regions. Extensive benefits, including a car allowance and private medical cover, are provided.