EUC Service Management Lead

National Audit Office; City of London; Hybrid; GBP 62,000; Full time

Job summary

A prominent public sector audit body in London seeks an IT Service Manager responsible for managing vendor relationships, ensuring endpoint compliance, and overseeing service delivery. Candidates should have experience in ITIL practices and managing Windows Operating Systems. The role supports flexible working arrangements and a competitive salary of approximately £62,000 annually, plus civil service pension contributions.

Benefits

Civil service pension scheme employer contribution

Flexible working options

Diversity and inclusive culture

Qualifications

• Proven experience with managing endpoint lifecycle and compliance.
• Strong communicator capable of engaging technical and non-technical audiences.
• Experience in automation scripting for service improvements.

Responsibilities

• Manage partners/suppliers to assure service continuity.
• Ensure EUC service delivery and compliance.
• Lead on endpoint strategy and management.

Skills

Vendor management

ITIL practices

Windows Operating Systems

SCCM and Intune

Stakeholder engagement

Education

ITIL® 4 Foundation

Microsoft Certified: Modern Desktop Administrator Associate (MD-102)

Tools

Entra ID

Microsoft Office 365

PowerShell scripting

Job description

A prominent public sector audit body in London seeks an IT Service Manager responsible for managing vendor relationships, ensuring endpoint compliance, and overseeing service delivery. Candidates should have experience in ITIL practices and managing Windows Operating Systems. The role supports flexible working arrangements and a competitive salary of approximately £62,000 annually, plus civil service pension contributions.