EUC Engineer/IT Engineer

Sword group; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider is seeking an EUC Engineer/IT Engineer in Norwich. You will provide on-site IT support across multiple client locations, ensuring maximum reliability of desktops, laptops, and AV systems. Ideal candidates should have experience in end-user support and troubleshooting. The role offers flexible working arrangements and a comprehensive benefits package including career development opportunities.

Benefits

Competitive salary

Flexible working arrangements

Generous annual leave allowance

Enhanced family friendly benefits

Access to private health insurance

Qualifications

• Previous experience in end-user computing or desktop support roles.
• Ability to troubleshoot issues effectively.
• A full, clean UK driving licence.

Responsibilities

• Diagnose and carry out minor repairs on desktops and laptops.
• Install and troubleshoot supported software.
• Configure mobile devices for secure work use.

Skills

EUC support

Communication

Troubleshooting

Tools

Microsoft 365

ServiceNow

Windows 10/11

Job description

Overview

Join to apply for the EUC Engineer/IT Engineer role at Sword Group

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

As an EUC/IT Engineer, you\'ll play a key role in delivering dependable, on-site IT support across multiple client locations in Bacton and/or Great Yarmouth. You\'ll work closely with customers, support and maintain desktops, laptops, AV systems and mobile devices, ensuring minimal disruption and maximum reliability. The role may involve project-style offshore work, so adaptability, excellent communication, and a proactive mindset are essential. This role offers variety, challenge, and the chance to work across diverse environments - from office floors to offshore vessels - all while delivering excellent service and real impact.

Responsibilities

• Diagnose and carry out minor repairs on desktops, laptops and peripherals (RAM, HDDs, batteries, keyboards, etc.)
• Install and troubleshoot supported software and standard mobile applications
• Configure mobile devices for secure work use (email, VPN, MFA tools)
• Set up, maintain, and support AV systems in meeting rooms and collaboration spaces
• Provide basic troubleshooting support for printers and scanners, escalating to third-party vendors when needed
• Deliver the above activities across client sites and on offshore assets as part of project delivery
• Ensure consistent delivery in line with customer SLAs and excellent end-user experience

Qualifications / Requirements

• Previous experience in end-user computing (EUC) or desktop support roles, either in office-based or field-based settings
• Experience working across multiple sites or customer environments is helpful
• Offshore experience is desirable - but we also welcome applicants who are willing to undertake the required training and medical certifications as part of the role
• Ability to troubleshoot issues effectively and work with users at all levels
• A full, clean UK driving licence

Familiarity with:

• Operating Systems - Windows 10/11 and Windows Server (2016, 2019, 2022)
• Microsoft applications - Microsoft 365, Office, Teams
• Basic hardware maintenance - e.g. replacing RAM, hard drives, or graphics cards
• Support tools - ServiceNow, TopDesk, N-Able, or other service desk platforms
• Cloud services and virtualisation technologies (hands-on experience or willingness to learn)

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here is what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance. We can discuss individual preferences to make it work where possible.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.

Sword is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunities employer, ensuring fair and equal consideration for employment. If you don\'t tick all the boxes but have relevant transferable skills, please apply and highlight your experience. We value diversity in all forms.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support adjustments.

Job Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Sword Group. Get notified about new Information Technology Engineer jobs in Norwich, England, United Kingdom.