Enterprise Customer Success Strategist - Growth & Renewals

SEMrush; United Kingdom; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading tech company in the UK is seeking a Strategic Customer Success Manager to manage enterprise accounts. The role involves building relationships with stakeholders, ensuring high customer retention, and delivering tailored onboarding and success plans. Ideal candidates will have over 7 years of experience in customer success or account management, strong communication skills, and an understanding of digital marketing technologies. The company offers flexible working hours, unlimited PTO, and various employee benefits.

Benefits

Flexible working hours

Unlimited PTO

Employee Support Program

Training and courses

Qualifications

• 7+ years of experience in Customer Success, with enterprise customers.
• Proven track record of building strong relationships.
• Excellent problem-solving skills with tailored solutions.

Responsibilities

• Build and nurture strong relationships with key stakeholders.
• Drive customer retention and renewal rates.
• Conduct regular business reviews to demonstrate ROI.

Skills

Customer Success

Account Management

Strong communication

Problem-solving

Digital marketing technologies

Upselling

Tools

BrightEdge

Conductor

SimilarWeb

Job description

A leading tech company in the UK is seeking a Strategic Customer Success Manager to manage enterprise accounts. The role involves building relationships with stakeholders, ensuring high customer retention, and delivering tailored onboarding and success plans. Ideal candidates will have over 7 years of experience in customer success or account management, strong communication skills, and an understanding of digital marketing technologies. The company offers flexible working hours, unlimited PTO, and various employee benefits.