Enquiries Office Administrator

Cambridge; Cambridge; On-site; GBP 24,000 - 28,000; Full time

Job summary

A prestigious university in Cambridge seeks an Enquiries Office Administrator to manage the Faculty's Enquiries Office. The position requires excellent communication and administrative skills, as well as a proactive approach to problem-solving. Candidates should ideally have experience in a Higher Education environment and the ability to build rapport with diverse audiences. The role offers generous leave, career development opportunities, and a supportive work environment, including potential hybrid working options.

Benefits

36 days leave per year

Access to training courses

Hybrid working opportunities

Pension scheme

Exclusive discounts at retailers

Qualifications

• Experience in a Higher Education environment is desirable.
• Ability to learn new skills and knowledge quickly.
• Proactive approach to troubleshooting and problem-solving.

Responsibilities

• Oversee the day-to-day running of the Faculty's Enquiries Office.
• Provide information to students, staff, and visitors.
• Manage communication across multiple audiences.

Skills

Excellent communication skills

Administrative skills

Customer service orientation

Attention to detail

Job description

# Enquiries Office AdministratorThe Faculty of History has an exciting opportunity for an enthusiastic individual to join our Undergraduate Team office as an Enquiries Office Administrator. You will become part of our friendly and supportive team and will oversee the day-to-day running of the Faculty's Enquiries Office, a key information point for students, academic staff and visitors to the Faculty.Due to the nature of the role you would be expected to work from the Faculty Office Monday to Friday during term time, but opportunities for some hybrid working may be possible during vacation periods.We are looking for a flexible, resourceful individual with excellent communication and administrative skills and a positive, service-oriented, 'can do' attitude. You will be prepared to work under your own initiative but also be an excellent team player and have a patient but proactive approach to troubleshooting and problem solving. It is vital that you are able to demonstrate a close attention to detail and a high level of accuracy and find it easy to build rapport and communicate clearly across multiple audiences.Experience of working in a Higher Education environment would be desirable but more important is the ability to learn new skills and develop a knowledge of the Faculty and wider University in order to be able to provide advice to others as required.This is a fantastic opportunity for an individual with excellent administrative experience to develop new skills in a varied and busy position and to excel in this important role.We look forward to seeing you explain in your application how you match the criteria for the post and why you are motivated to apply for this role.Further information about the Faculty can be viewed here:* Generous leave: 36 days per year (including bank holidays, pro rata for part-time staff).* Career development: Access to University training courses for ongoing professional development.* Work-life balance: Hybrid working opportunities and a supportive environment.* Family-friendly policies: Extensive parental leave, workplace nurseries, and childcare support.* Pension scheme: Attractive employer contributions for long-term financial security.* Exclusive discounts: Savings at over 2,000 retailers and travel benefits.The interviews will be held on 15 January 2026.Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.Informal enquiries are welcomed and should be directed to Deputy Faculty Manager - Undergraduates and Facilities - [e-mail] you have any queries regarding the application process, please contact: [e-mail] quote reference JJ48381 on your application and in any correspondence about this vacancy.The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.The University has a responsibility to ensure that all employees are eligible to live and work in the UK.### Department/location### Salary£24,685-£27,319### ReferenceJJ48381### Category### Date published19 December 2025### Closing date4 January 2026