Engagement Coordinator

Iris Care Group; Pontypridd; On-site; GBP 27,000; Full time

Job summary

A healthcare organization in Pontypridd is seeking an Engagement Coordinator to build rapport with service users and promote personal recovery principles. This full-time entry-level role focuses on planning and delivering activities tailored to client needs. Ideal candidates will have experience in mental health or social care, along with strong communication and interpersonal skills. A valid UK driving licence is also required.

Benefits

Annual salary of £26,052.00

Clinical and managerial supervision

Industry-leading training and development

Employee Assistance Program

High street retail discount scheme

Free on-site parking and uniform

Death in service benefit

Qualifications

• Experience working in mental health or social care settings.
• Excellent interpersonal and communication skills.
• A creative and enthusiastic approach to engagement.
• The ability to motivate and inspire individuals.
• A valid UK driving licence.

Responsibilities

• Build rapport with service users to assess their interests, strengths, and needs.
• Plan and deliver social, creative, recreational, and skills-based activities.
• Promote personal recovery principles and support service users.
• Collaborate with the MDT for client-centred and therapeutic activities.
• Establish links with local community initiatives.
• Act as a resource for service users.
• Maintain accurate records in accordance with policies.

Skills

Interpersonal skills

Communication skills

Creative engagement

Motivational skills

Job description

Engagement Coordinator – Iris Care Group

We are inviting applications for the Engagement Coordinator role at Iris Care Group, based at Heatherwood Court Hospital, Pontypridd.

What you’ll receive

• Annual salary of £26,052.00
• Clinical and managerial supervision from the Senior Occupational Therapy and Hospital Director
• Industry‑leading training and development opportunities
• Employee Assistance Program – free 24/7 confidential helpline (domestic, financial, legal, health support, etc.)
• High street retail discount scheme
• Recognise Me – our staff benefits, wellbeing and recognition platform
• Free on‑site parking and uniform
• Friendly and supportive work environment
• No zero‑hour contracts
• Overtime opportunities
• Death in service benefit

Responsibilities

• Build rapport with service users to assess their interests, strengths, and needs
• Plan and deliver a range of social, creative, recreational, and skills‑based activities
• Promote personal recovery principles and support service users to live the life they want to lead
• Collaborate with the MDT to ensure activities are client‑centred and therapeutic
• Establish links with local community initiatives in line with the Building Better Lives framework
• Act as a resource of information and encouragement for service users
• Maintain accurate records in accordance with Iris Care Group policies

Requirements

• Experience working in mental health or social care settings
• Excellent interpersonal and communication skills
• A creative and enthusiastic approach to engagement
• The ability to motivate and inspire individuals
• A valid UK driving licence

This role may include working evenings and weekends as part of a rota.

Seniority level

Entry level

Employment type

Full‑time

Job function

• Management
• Industries: Strategic Management Services