End-User Experience Engineer — Associate & Team Lead

European Bank for Reconstruction and Development; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading international development bank in Greater London is seeking an Associate to design and maintain IT platforms while managing end-user support for various devices. The role includes overseeing teams, ensuring high-quality service delivery, and collaborating within an Agile environment. Ideal candidates will have expertise in ITIL practices, experience in technical support, and possess strong communication skills. This position offers the chance to work for a diverse organization that values innovation and sustainability.

Benefits

Diverse working culture

Opportunity for training and development

Flexibility in working hours

Qualifications

• Proficient in implementing CI/CD pipeline, Infrastructure as Code.
• Experience with managing end-user support across multiple device types.
• Confident decision-making within operational scope.

Responsibilities

• Design, implement, and support IT platforms and software solutions.
• Manage and coordinate Analysts for end-user support.
• Engage with users to enhance their experience and service delivery.

Skills

Knowledge of ITIL v4 practices

Understanding of end-user technologies

Proficient in device lifecycle management

Skilled in user engagement

Experience managing small teams

Strong documentation and communication skills

Experience in service delivery or technical support

Education

Degree in IT, Computer Science, or related discipline preferred

ITIL v4 Foundation required

Tools

ServiceNow ITSM certifications desirable

Job description

A leading international development bank in Greater London is seeking an Associate to design and maintain IT platforms while managing end-user support for various devices. The role includes overseeing teams, ensuring high-quality service delivery, and collaborating within an Agile environment. Ideal candidates will have expertise in ITIL practices, experience in technical support, and possess strong communication skills. This position offers the chance to work for a diverse organization that values innovation and sustainability.