Employee Relations Specialist

Infosys BPM Limited; Birmingham; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

A leading IT services firm is seeking an Employee Relations Specialist to join their advisory team. This role involves managing complex employee relations issues and advising managers across the UK and Ireland. Candidates should have a strong background in handling disciplinary actions and grievances. The position offers a hybrid work model based in Birmingham, providing flexibility and an engaging work environment.

Benefits

Flexible working

Free parking

Qualifications

• Experience advising on disciplinary, grievances, absence management.
• Self-motivated with a desire to build a career in employee relations.
• Good interpersonal and written communication skills.

Responsibilities

• Proactive case management of employee relations issues.
• Support managers with letter drafting and advice.
• Coach and guide managers to resolve employee relations issues.

Skills

Employee relations advising

Strong communication

Problem-solving

Attention to detail

Understanding of Employment Law

Job description

Overview

Join to apply for the Employee Relations Specialist role at Infosys BPM.

An exciting opportunity to join a dynamic employee relations advisory team within a shared services environment. We are looking for self-motivated individuals who have experience advising on employee relations issues and are wanting to build their career within this specialist function. The employee relations team provides remote advice to managers dealing with queries on a variety of issues across the UK and Ireland. This role would suit an individual who already has experience advising on disciplinary, grievances, absence management and other complex workplace issues who is looking to further their career within the specialty of employee relations.

This role is a full-time and permanent role based in South Birmingham and working in a hybrid manner.

Responsibilities

• Proactive case management of various types of case including long-term sickness, disciplinary, grievance, client removal, redundancy, capability and OH referrals by providing accurate and timely advice to managers within the business considering both commercial and litigation risks.
• Take necessary steps to resolve cases promptly and drive achievement of critical SLAs whilst managing and maintaining HR systems by recording all ER cases in a case management system.
• Highlight high risk cases, trends and management capability issues as appropriate.
• Support managers with letter drafting including the formation of allegations and outcome letters.
• Review and advise on case evidence/notes and procedural correspondence.
• Coach, guide and influence managers to take the best approach to dealing with employee relations issues.
• Build and maintain strong working relationships with key client stakeholders and provide an excellent customer experience to the client.
• Advising and supporting managers with complex ER issues including dismissal and discrimination.
• Demonstrate strong communication and influencing skills with the ability to interact across all levels of management.
• Display strong attention to detail, problem solving ability and the ability to deliver results to deadlines.
• Maintain a strong understanding of Employment Law and good interpersonal and written communication skills.
• Work on own initiative and effectively within a team; adapt to flexible/hybrid working arrangements.

Qualifications & Requirements

• Experience advising on disciplinary, grievances, absence management and other complex workplace issues.
• Strong communication and influencing skills; ability to interact across all levels of management.
• Strong understanding of Employment Law and HR best practices.
• Good interpersonal and written communication skills.
• Ability to work on own initiative and collaboratively within a team.
• Flexible working and hybrid (2-3 days in office).
• Desirable: previous experience in an employee relations advisory role within a shared services environment.

Job Details

• Employment type: Full-time
• Seniority level: Associate
• Location: South Birmingham (hybrid)

Note: This description reflects the role as posted and does not include extraneous postings or referral prompts.