Employee Benefits Account Manager

Ernest R Shaw Limited; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A dynamic benefits solutions company is looking for an Employee Benefits Account Manager in Birmingham. In this role, you will manage benefits implementation and administration while collaborating with teams across the US and Ireland. The ideal candidate has at least 2 years of experience in a similar role, strong communication skills, and a customer-oriented approach. The role offers flexible working options, a robust benefits package, and an inclusive culture that supports personal development.

Benefits

Matched employer pension contributions

Generous annual leave allowance

Health and wellbeing initiatives

Opportunities for charity and community work

Employee events and socials

Qualifications

• Minimum 2 years of experience as a benefits administrator or similar role.
• Ability to maintain and update employee records and benefits files.
• Experience in resolving benefit-related issues in a timely manner.

Responsibilities

• Manage benefits implementation, administration, and design.
• Coordinate daily benefits processing including enrolments and claims.
• Collaborate with payroll for accurate processing of contributions.

Skills

Strong communication

Excellent organisation

Customer service orientation

Knowledge of policies and regulations

Education

QFA

Job description

We’re hiring for a Employee Benefits Account Manager to support our growing Employee Benefits team

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Manager will be part of our growing team in Birmingham and will liaise with our Ireland and US colleagues to support in managing benefits implementation, administration, and design of plans.

NFP, part of the Aon group, specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

Apply now or contact us for more information

• A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
• Strong communication who is able to express themselves clearly and positively, both verbally and in written communication
• Excellent organisation skills who is able to prioritise customer needs above all else
• 2 years of experience as a benefits administrator or in a similar role, ideally in the Broker Market
• A working knowledge of relevant policies and regulations
• QFA
• Maintaining and update employee records and benefits files
• Coordinating daily benefits processing, including enrolments, terminations, and claims
• Resolving benefit-related issues and respond to queries and requests in a timely manner
• Researching new employee benefit plans and vendors, alongside our employee benefits consultants
• Liaising with vendors and negotiate and coordinate contracts for new and existing plans
• Collaborating with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner
• Maintaining and creating records, reports, and documentation in accordance with federal, state, and provider regulations

Key information

At NFP, an Aon company, we offer flexible or hybrid working, subject to your contract or line manager

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perks

The great benefits we offer

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance
• Buy even more annual leave so you don’t miss out on that extra trip

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Additional days off throughout the year to focus on your wellbeing

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping young adults from local schools take their first steps into the world of work

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies to ensure all of our people are treated fairly
• Access to Business Resource Groups

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.