Empathetic Customer Services Advisor — Part-Time, 30 hrs/wk

apetito; Accrington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading meal supplier in Accrington seeks a part-time Customer Services Advisor to support their elderly clientele. Responsibilities include taking orders, making outbound courtesy calls, and ensuring excellent customer service. The ideal candidate will have customer service experience, good telephone skills, and be numerate with attention to detail. This role, offering a competitive salary and various company benefits, is essential in maintaining connections with customers who often rely on these calls for support.

Benefits

33 days holiday per year

Discretionary annual bonus scheme

Employer matched pension contributions

Qualifications

• Experience of a customer service role.
• Confident in using a personal computer to manage and process orders.
• Numerate and good written English.
• Able to pay attention to detail and be accurate.

Responsibilities

• Responsible for taking telephone and internet orders.
• Make outbound calls to customers and prospects.
• Provide exemplary service on each telephone call.
• Ensure customer records are accurately updated.

Skills

Customer service experience

Confident telephone manner

Attention to detail

Numerate and good written English

Ability to work under initiative

Education

GCSE Maths & English standard or equivalent

Tools

Personal computer skills

Job description

A leading meal supplier in Accrington seeks a part-time Customer Services Advisor to support their elderly clientele. Responsibilities include taking orders, making outbound courtesy calls, and ensuring excellent customer service. The ideal candidate will have customer service experience, good telephone skills, and be numerate with attention to detail. This role, offering a competitive salary and various company benefits, is essential in maintaining connections with customers who often rely on these calls for support.