EMEA Head of Customer Success for AI SaaS

AnaVation LLC; City of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading AI business planning platform is seeking a Head of Customer Success for EMEA. The role involves leading a team, driving adoption and value realization, and engaging with executive clients. Candidates should have a strong background in B2B SaaS Customer Success and excellent communication skills in English and French. This position offers a competitive package and the flexibility to work in major European cities such as Paris or London.

Benefits

Competitive package

Stock options

Best health insurance

Weekly lunch vouchers

Gym subscription

Remote-friendly environment

Qualifications

• Proven people leader managing team leads and multi-country CSM teams.
• Track record improving NDR through programmatic adoption.
• Excellent communication skills in French and English.

Responsibilities

• Lead and develop the EMEA Customer Success organization.
• Maximize platform adoption with a strong focus on AI.
• Act as an executive sponsor on strategic accounts.

Skills

B2B SaaS Customer Success

People leadership

Executive presence

Commercial acumen

Strong communication skills

Job description

A leading AI business planning platform is seeking a Head of Customer Success for EMEA. The role involves leading a team, driving adoption and value realization, and engaging with executive clients. Candidates should have a strong background in B2B SaaS Customer Success and excellent communication skills in English and French. This position offers a competitive package and the flexibility to work in major European cities such as Paris or London.