Senior Salesforce Service Cloud Analyst - Delivery

MSD; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A global technology company seeks a Salesforce Service Cloud Business Analyst to translate service strategy into effective Salesforce delivery. The role involves analyzing and executing projects within the Technology Service Cloud, particularly around Case Management and Work Orders. Experience as a Salesforce Business Analyst and strong stakeholder engagement skills are essential. This position supports global rollouts and enhances user adoption while maintaining robust communication with technical teams. This is a remote, full-time position.

Qualifications

• Strong experience as a Salesforce Business Analyst, particularly within Service Cloud.
• Proven ability to translate business needs into clear, scalable Salesforce solutions.
• Strong stakeholder engagement and communication skills across business and technical teams.

Responsibilities

• Act as the primary Business Analyst for Technology Service Cloud.
• Manage the Technology Service Cloud Jira backlog, including analysis and prioritization.
• Facilitate requirements workshops and lead User Acceptance Testing activities.

Skills

Agile Methodology

Business Analysis

Client Partnerships

Process Improvements

Tools

Jira

Salesforce

Job description

A global technology company seeks a Salesforce Service Cloud Business Analyst to translate service strategy into effective Salesforce delivery. The role involves analyzing and executing projects within the Technology Service Cloud, particularly around Case Management and Work Orders. Experience as a Salesforce Business Analyst and strong stakeholder engagement skills are essential. This position supports global rollouts and enhances user adoption while maintaining robust communication with technical teams. This is a remote, full-time position.