Salesforce Service Cloud Architect & Automation Pro

Methodfi; Greater London; Hybrid; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading rental platform in the UK is looking for a Business Systems Analyst to enhance their Salesforce Service Cloud capabilities. The role involves understanding customer service needs, optimizing configuration, and automating processes to improve operational efficiency. Ideal candidates will possess substantial experience in Salesforce, a strong knowledge of data analysis, and the ability to communicate effectively with non-technical stakeholders. This position offers the opportunity for real impact in a vibrant, evolving work environment.

Benefits

£1,000 annual development budget

Bi-weekly wellbeing coaching

25 days holiday, increasing to 32 days

3 months fully paid parental leave

Qualifications

• Significant experience in Salesforce Service Cloud development and administration.
• Comfortable with data manipulation and reporting tools.
• Ability to explain technical concepts to non-technical audiences.

Responsibilities

• Own and improve Salesforce Service Cloud functions.
• Collaborate with Customer Services to identify pain points.
• Create insightful reports and dashboards.

Skills

Salesforce Service Cloud

Automation

Data manipulation

Empathy for end-users

Adaptability to change

Job description

A leading rental platform in the UK is looking for a Business Systems Analyst to enhance their Salesforce Service Cloud capabilities. The role involves understanding customer service needs, optimizing configuration, and automating processes to improve operational efficiency. Ideal candidates will possess substantial experience in Salesforce, a strong knowledge of data analysis, and the ability to communicate effectively with non-technical stakeholders. This position offers the opportunity for real impact in a vibrant, evolving work environment.