Hybrid IT Support Engineer — Brighton & Gatwick

The William Reed Group; Brighton; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A global media group is seeking a System Support Engineer to provide technical support and maintain system security. Responsibilities include addressing user issues, troubleshooting software and hardware problems, and assisting in a collaborative team environment. Candidates should have experience with Microsoft Office and be self-motivated with strong organizational skills. The role offers a supportive work environment with opportunities for hybrid working and various employee benefits.

Benefits

25 days annual leave plus bank holidays

MeDay for cultural celebrations or birthdays

Volunteer day for charity support

Hybrid working opportunity

Contributory Pension

Life Assurance Scheme

Group Income Protection

Enhanced family-friendly leave pay

Wellbeing benefits

Cycle to Work Scheme

Electric Car Scheme

Qualifications

• Some experience in an office-based IT role is desirable.
• Knowledge of GDPR is highly desirable.
• Excellent interpersonal skills are essential.

Responsibilities

• Providing first line support to users solving technical issues.
• Liaising directly with end users to resolve problems.
• Logging technical support requests via phone or email.

Skills

Technical support experience

Troubleshooting software (Windows 10/11)

Knowledge of Microsoft Office

Excellent time management

Strong administration skills

Teamwork and communication skills

Tools

Microsoft 365

Remote control tools

Job description

A global media group is seeking a System Support Engineer to provide technical support and maintain system security. Responsibilities include addressing user issues, troubleshooting software and hardware problems, and assisting in a collaborative team environment. Candidates should have experience with Microsoft Office and be self-motivated with strong organizational skills. The role offers a supportive work environment with opportunities for hybrid working and various employee benefits.