Claims Apprenticeship

Zurich Insurance Company Ltd; Glasgow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading global insurance provider is offering a Claims Apprenticeship in Glasgow. This role is designed for individuals looking to kickstart their career in the insurance sector, with responsibilities including handling customer claims and collaborating with various departments. The apprenticeship includes a level 6 qualification and provides a competitive rewards package, extensive benefits, and professional development opportunities. Ideal candidates should possess strong communication skills and a minimum of five GCSEs including Maths and English.

Benefits

28 days of holiday plus 3 volunteering days

Private medical cover

12% company pension contribution

Annual company bonus

Discounted gym membership

Technology offers

Qualifications

• Must have a positive, can-do approach.
• Ability to build strong working relationships.
• Right to reside and work in the UK.

Responsibilities

• Receive and record new claims.
• Review claim details and gather additional information.
• Provide empathetic support to customers.
• Collaborate with other departments.
• Manage large volumes of data.

Skills

Interpersonal skills

Communication skills

Attention to detail

Education

Five GCSEs at grade C/4 including Maths and English

Job description

Overview

Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you. You’ll build real life, on-the-job experience, while completing your studies, applying knowledge and earning qualifications. With support around you, including a buddy, you’ll have opportunities to shape your career and make a difference to customers when they need us most.

This is a permanent role. Your apprenticeship is a start to your career with us, and we’ll continue to support your growth after completion. Working in insurance is varied with many opportunities to explore. An apprenticeship is a great way to fast-track your career.

An insurance claims handler helps people who have had something go wrong, reviewing customer insurance claims and ensuring they get the support they need from their policy.

Our Claims Apprenticeship programme is a great opportunity for anyone looking to start a career with one of the world’s leading insurance companies.

Responsibilities

• Receiving and recording new claims.
• Reviewing claim details and gathering additional information.
• Providing empathetic and efficient support to customers when they need us most.
• Providing updates, answering inquiries, and addressing customer concerns.
• Reviewing complex technical files.
• Working with large volumes of data.
• Collaborating with other departments.
• Assisting in negotiations and settlements, preparing and issuing payments or denials.

What you can look forward to

• Understand the general principles in the claims handling process.
• Learn about various insurance products and services.
• Develop your ability to build and manage relationships.
• Learn the rules and regulations that claims handlers need to consider when dealing with claims.
• Carry out initial assessments, evaluate policies and products and settle claims.
• Understand the difference between insured and uninsured losses.
• Be part of a large Claims function that delivers for customers and provides a clear, collaborative, and empathetic experience.

Qualification and Training

• Alongside day-to-day work, complete a Providing Financial Services SCQF Level 6 Apprenticeship and a Chartered Insurance Institute Certificate in Insurance. The apprenticeship is around 18 months, with study time provided.
• Right to reside and work in the UK before applying (UK sponsorship not offered).
• A minimum of five GCSEs (or equivalent) at grade C/4, including Maths and English.
• A professional attitude with a positive, can-do approach; strong interpersonal and communication skills; ability to build strong working relationships.
• Note: Apprenticeship funding rules apply.

What’s in it for you?

• Competitive rewards and lifestyle benefits package.
• 28 days of holiday plus 3 volunteering days.
• Private medical cover.
• 12% company pension contribution.
• Annual company bonus.
• Discounted gym membership, gadget insurance, and technology offers.

Additional notes

• We are unable to progress your application if you don’t meet the criteria listed above.
• Ensure you have the right to reside and work in the UK before you apply; we cannot provide sponsorship. You must have resided in the UK for a minimum of three consecutive years to apply.