Claims Apprenticeship

Zurich Insurance Company Ltd; Greater London; On-site; GBP 24,000 - GBP 29,000; Full time

Job summary

A leading global insurance provider in Greater London seeks an apprentice for insurance claims handling. You will provide essential support to customers during challenging times, ensuring they receive the necessary assistance with their claims. Responsibilities include recording claims, gathering information, and maintaining communication with clients. Candidates must have at least five GCSEs including Maths and English, and possess strong interpersonal and professional skills. This position offers a competitive salary, a supportive learning environment, and significant growth opportunities.

Benefits

£3,200 London location allowance

28 days holiday plus 3 volunteering days

Private medical cover

12% company pension contribution

Annual company bonus

Discounted gym membership

Discounted gadget insurance

Discounted technology offers

Qualifications

• Minimum five GCSEs at grade C/4 including Maths and English required.
• Must have strong interpersonal and communication skills.
• Positive and professional work attitude essential.

Responsibilities

• Receive and record new claims.
• Provide empathetic and efficient support to customers.
• Collaborate with other departments for claims handling.

Skills

Strong interpersonal skills

Communication skills

Professional attitude

Education

Five GCSEs at grade C/4 including Maths and English

Job description

Overview

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Salary: £24,479 (plus £3,200 London location allowance)

Start Date: September 2026

Closing date for applications: 8 March 2026

Insurance is so much more than you think!

Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most.

This is a permanent role. Your apprenticeship is just the start of your career with us. We’ll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are many different opportunities for you to explore. An apprenticeship is the perfect way to fast-track your career!

Role and responsibilities

An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.

Our Claims Apprenticeship programme is a great opportunity for anyone looking to start a career with one of the world’s most successful insurance companies.

Your role could involve:

• Receiving and recording new claims.
• Reviewing claim details and gathering additional information.
• Providing empathetic and efficient support to our customers when they need us most.
• Providing updates, answering enquiries, and addressing customer concerns.
• Reviewing complex technical files.
• Working with large volumes of data.
• Collaborating with other departments.
• Assisting in negotiations and settlements, preparing and issuing payments or denials.

What can I look forward to?

• Understand the general principles in the claims handling process
• Learn about various insurance products and associated services.
• Develop your ability to build and manage relationships.
• Learn about the various rules and regulations that claims handlers need to consider when dealing with claims.
• Be able to carry out initial assessments, evaluate policies and products and how to settle claims.
• Understand the difference between insured and uninsured losses.

Our Claims function is a large team spread across the UK and plays a key role in delivering our promises to our customers. As a Claims apprentice, you’ll provide our customers with a clear, collaborative, effortless, and personal experience. You'll deal with a wide range of situations and our customers will count on you for a quick, professional and empathetic response to an often-stressful time.

Alongside your day-to-day work, you’ll complete an Insurance Practitioner Level 3 Apprenticeship as well as an insurance industry recognised Certificate in Insurance via the Chartered Insurance Institute. The apprenticeship will take around 18 months.

In addition to investing in your learning, we give you time to study as well as the opportunity to put what you learn into practice.

Your qualification is just the start of your career at Zurich. Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.

What’s in it for you?

As well as joining a company that is passionate about our people, sustainability and our customers, we also have a competitive rewards and lifestyle benefits package.

• £3,200 London location allowance
• 28 days holiday plus an additional 3 volunteering days
• Private medical cover
• 12% company pension contribution
• Annual company bonus
• Discounted gym membership
• Discounted gadget insurance
• Discounted technology offers

What you’ll need

Due to government restrictions, you must have the permanent right to reside and work in the UK before you apply. Also, you must have resided in the UK for a minimum of three consecutive years at the time of application.

A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.

A professional attitude with a positive ‘can do’ approach to your work

Strong interpersonal and communication skills

Ability to build strong working relationships

NB: Due to Apprenticeship funding rules, we can only accept applicants who haven’t completed a qualification in the same field at the same or higher level to the course you are applying for.

Are you ready to create a brighter future?

At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. For our partners, to collaborate to create mutual value and for the planet, to drive positive impact by integrating our sustainability work into how we do business. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us.

We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work. You’ll have every opportunity to use your drive and enthusiasm to innovate the future of Zurich. Everybody is made to feel welcome, different opinions are valued, personal needs are respected, and opportunity is equal for all.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

Please note

We are unable to progress your application if you don’t meet our criteria listed above.

Please ensure you have the right to reside and work in the UK before you apply as we are unable to provide sponsorship. You must have resided in the UK for a minimum of three consecutive years in order to apply.

Benefits at a glance

The financials

• 12% defined non-contributory pension scheme
• Annual company bonus
• Income protection
• Life cover - four times your salary

Time away

• 28 days holiday a year plus bank holidays
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you
• The option to buy up to an additional 20 days or sell some of your holiday
• Three days paid volunteering
• Up to 16 weeks\' full pay for maternity, paternity and adoption leave

Your health is important to us

• Access to Private medical insurance
• Virtual GP appointments
• Discounted gym membership
• Free flu jab
• Access to a wealth of support from our wellbeing partners

We’re making a difference

• Creating a brighter, more sustainable future underpins all that we do here. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.