Test Center Administrator

Pearson; Harrogate; On-site; GBP 2,000 - GBP 3,000; Part time

Job summary

A global testing organization in Harrogate, UK is hiring a Test Centre Administrator to support candidates in their exam journey. This role requires welcoming customers, ensuring secure exam delivery, and providing excellent service. The ideal candidate will possess qualifications in English and Maths, have customer service experience, and be flexible in working hours, including weekends. This permanent position involves a pay rate of £13.37 per hour for a minimum of 18 hours per month, with additional hours available.

Qualifications

• Friendly and professional team player.
• Excellent attention to detail and monitoring skills.
• Able to comply with examination security protocols.

Responsibilities

• Welcome, greet, and check-in customers/candidates.
• Comply with exam testing security and procedures.
• Verify candidate identification documents and explain exam rules.
• Proctor/invigilate candidates during examinations.
• Troubleshoot technical issues in the Test Centre.

Skills

Customer service skills

Attention to detail

Microsoft Office proficiency

Flexibility in working hours

Education

School qualifications in English and Maths

Job description

Overview

Pearson VUE has been a pioneer in the computer-based testing industry, delivering more than 15 million certification and licensure exams annually. We are the global leaders in developing and delivering high-stakes exams via a network of nearly 20,000 Test Centres in 180 countries. Our leadership comes from collaborative partnerships with clients ranging from technology firms to government and regulatory agencies. Pearson VUE is a business of Pearson, the world’s leading learning company. We are recognised in multiple employer and diversity awards and offer an exceptional work environment. We are hiring for a Test Centre Administrator to join our team in Harrogate, UK. Start date: Early April, 2026.

Your Opportunity

• This is a permanent position.
• Job is for a minimum 18 hours per month with more available most months.
• Saturday working is required.
• Shift pattern varies from week to week.
• The pay rate is £13.37 per hour, paid at the end of every month.

As a Test Centre Administrator, you will be an important part of our worldwide organisation, working with a team of colleagues to help customers through their learning and assessment journey. You will be responsible for supporting many different types of test-taking candidates visiting Pearson VUE Test Centres to complete exams/tests, while providing secure exam delivery and excellent customer service in a professional environment.

Your Responsibilities

In this role you will be required to:

• Welcome, greet and check-in customers/candidates.
• Comply with exam testing security and procedures and follow company policies using careful judgment.
• Verify candidate identification documents and explain the exam process and rules.
• Proctor/invigilate candidates during exams/tests.
• Troubleshoot with internal departments (e.g., IT) to resolve technical issues in the Test Centre.
• Perform basic housekeeping duties as needed, such as vacuuming floors and sanitising keyboards/workstations.

This is a fantastic opportunity to gain experience with diverse professional teams, ensuring a positive candidate experience. Our ideal applicant will be a true team player with availability to work a variety of shifts from Monday through Saturday. Test Centres operate early mornings, late nights and weekends, so flexibility is required.

Our Successful Applicant

This is a wonderful opportunity to help people during an important event while protecting the Pearson VUE exams/testing process. We are looking for a friendly and professional team player with school qualifications in English and Maths. Experience with Microsoft Office (Word, Excel, Outlook) is advantageous. You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and noticing details from a distance. You should be able to sit for long periods and escort candidates to and from exam/testing rooms.

Our Recruitment Process

This is an essential role, so please apply now. Complete and submit your application as soon as possible directly on the Pearson Careers website. We are reviewing applications daily and interviews are being scheduled, so submit your application promptly. We wish you the very best of success with your application.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need, and protected status as required by law. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other protected characteristic. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you require reasonable accommodations due to disability, you may email [e-mail] for assistance.