Account Management Team Lead

DELIVEROO; Manchester; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading food delivery service is seeking a Team Lead to manage a team of Account Managers in Manchester. The role involves coaching and guiding your team towards achieving SMB restaurant growth, ensuring high performance and morale. With a strong emphasis on team development, you will establish performance standards and facilitate recruitment. The position offers a hybrid working model, competitive salary, and numerous benefits including healthcare, gym access, and annual leave.

Benefits

Free Deliveroo Plus

25 days annual leave plus bank holidays

Cycle to Work Scheme

On-site gym

Discounted external gym membership

Qualifications

• Minimum 2 years of management experience.
• Experience managing teams of 10 or more.
• Experience in an Account Management or Sales Management environment.

Responsibilities

• Manage and coach a team of 10-15 Account Managers.
• Establish a performance management framework.
• Recruit and develop your own team.

Skills

Team management experience

Account Management or Sales Management

Excellent planning

Fluency in French and English

Salesforce experience

Tools

Salesforce

Job description

Job ID: EV3039

Commercial

Manchester - Main Office

Permanent

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The role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g. pitching growth opportunities, building relationships).

We offer hybrid working two days a week and you will report to the Head of Account Management EU.

Responsibilities

• Delivery and improvement of the SMB Account Management team through management and coaching to provide an excellent onboarding experience.
• Directly manage a team of 10‑15 with varying levels of expertise.
• Recruitment, reward and development of your own team.
• Establish a performance management framework for the team.

Accountabilities

• Motivate the team to maintain high morale, low absenteeism and turnover.
• Manage resources and prioritise workloads within the AM department to ensure achievement of targets.
• Coach team members through regular 1:1 and bi‑annual reviews to identify and address development needs and construct development plans which will build a high‑quality team.
• Monitor team performance and output through use and analysis of performance and quality data, set or adjust targets, measure success against them, and raise the standards in the team.
• Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR.
• Partner with Learning and Development to ensure content of training materials and programmes is of maximum value to staff.
• Represent the SMB Account Management team and SMB Department on projects and other ad‑hoc assignments to ensure SMB AM needs are represented.
• Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals.
• Research and answer complex complaints referred from our Account Managers, identifying the causes and taking appropriate action to deliver outstanding customer service.
• Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood.
• Work with other managers and stakeholders to ensure Account Managers receive development and technical support they need.

Skills Required

• Demonstrated management role of 2 years or more.
• Experience managing teams of over 10 people.
• Experience within an Account Management or Sales Management environment at a supervisory level.
• Excellent planning.
• Technical Skills: experience with Salesforce / Salesforce – High Velocity Sales is preferable.
• Fluency in French and English.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

A competitive and comprehensive compensation and benefits package.

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location.
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support.
• Up to 5% matched pension contributions.

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.

Food

• Free Deliveroo Plus: free delivery and access to special offers.
• Team lunches from the best local restaurants.

Time Away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
• One day of paid leave per year to volunteer with a registered charity.

Additional Benefits

• Funded single cover healthcare on our core plan, with the option to add family members at own cost.
• On‑site gym (HQ), discounted external gym membership.
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass.
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments.
• Life assurance.

Work Life

• Maternity, paternity and shared parental leave, eligible from day one of employment.
• Excellent kit to enable working from home and a parent‑friendly working culture.
• Access to free mortgage advice.
• Cycle to Work Scheme or Season Ticket Loans, depending on how you wish to travel.
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high‑quality training and content.
• Regular Employee Resource Group (ERG)‑led social events – examples include dinners, dance lessons and in‑office yoga sessions.