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Operational Manager – Yeovil

The YOU Trust LTD

Yeovil

On-site

GBP 38,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dedicated Paragon Manager to oversee operational aspects of a vital service for victims of domestic abuse. This role involves leading a passionate team, ensuring effective communication with survivors, and managing multi-agency partnerships. The ideal candidate will have a strong background in health and social care, excellent management skills, and a commitment to safeguarding. Join a forward-thinking organization where your leadership can make a significant impact in the community and help those in need. Embrace this opportunity to lead a team dedicated to making a difference.

Qualifications

  • Management qualification or equivalent experience required.
  • Experience in supporting victims of domestic violence is essential.

Responsibilities

  • Lead operational management and delivery of the Paragon service.
  • Manage staff and volunteer deployment for 24/7 service access.
  • Conduct internal reviews and attend multi-agency meetings.

Skills

Management
Experience with domestic violence and abuse
Multi-agency partnership working
Team management and development
IT skills (Excel, PowerPoint, Word)

Education

Management or Health and Social Care qualification
Diploma/Degree/NVQ 5 or equivalent

Tools

Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Job description

The Paragon Manager will lead, manage, develop, supervise and support all operational aspects of the Hub, ensuring excellent communication with victims/survivors of domestic abuse and other organisations.

Location: Yeovil, Somerset

Date Posted:

Salary: £37,395pa for 40 hours per week

Minimum Requirements
  1. Management or Health and Social Care qualification or equivalent to Diploma/ Degree/NVQ 5 or equivalent work level experience
  2. Experience of supporting women, men and children who have been subject to domestic violence and abuse and/or sexual violence and abuse/stalking. Experience of undertaking strengths and needs assessments including a DASH/RIC
  3. Experience of effective multi-agency and partnership working (eg MARAC) and managing complex and demanding service functions. Knowledge of best practice in relation to safeguarding, crisis accommodation, community-based settings and MARAC
  4. Experience of managing, supporting, supervising, motivating and developing teams and individuals. Knowledge of criminal and civil proceedings relating to SVA/DVA/Stalking
  5. Skilled at IT including office packages such as Excel, PowerPoint and Word and have the ability to produce reports and maintain administration systems
Responsibilities
  1. Focus on the operational management, development and delivery of Paragon, following Paragon and YOU processes, policies and procedures.
  2. Manage and deliver 24/7 access to the service through targeted staff and volunteer deployment and an on-call service.
  3. Lead on the effective recruitment and induction of staff, working with others to support recruitment across the wider team.
  4. Manage and support staff and volunteers in line with service requirements, contractual and grant fund specifications, key performance indicators and timescales.
  5. Be responsible for ensuring that allocation of cases to all staff is prioritised on risk, including outreach, groups, drop-ins, resettlement and refuge/crisis accommodation.
  6. Direct staff, prepare for, and carry out internal management reviews, write reports and attend external multi-agency meetings such as MARAC, DARDR’s and other safeguarding meetings.
  7. Carry out regular 14-day audits and case management reviews guided by Safe Lives and Paragon best practice, supporting staff, via agreed management and HR processes, who fail to maintain appropriate risk led data collection processes, ensure that the information captured addresses all KPI's and other contractual and service requirements.
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