Premium Customer Resolutions Specialist

Miele Co Ltd; Abingdon; Hybrid; GBP 27,000 - GBP 32,000; Full time

Job summary

A leading appliance manufacturer in Abingdon is seeking a Customer Service Representative to deliver exceptional service and resolve customer queries. You will engage directly with customers and handle complaints to ensure satisfaction. The role requires strong communication skills and a passion for problem-solving. Offering a full-time salary of £27,000 with a bonus and benefits, it starts office-based with hybrid work possible after training.

Benefits

Bonus and benefits package

Career development support

Qualifications

• Passionate and energised by problem solving and exceeding customer expectations.
• Professional in communication with the ability to build rapport and trust.
• Independence and resilience, with a willingness to adapt to customer’s needs.

Responsibilities

• Deliver exceptional customer service via email and phone.
• Resolve customer complaints promptly to retain strong relationships.
• Maintain strong communication between teams for seamless service.
• Handle administrative duties related to service and sales orders.

Skills

Problem solving

Customer service

Communication

Administrative skills

Job description

A leading appliance manufacturer in Abingdon is seeking a Customer Service Representative to deliver exceptional service and resolve customer queries. You will engage directly with customers and handle complaints to ensure satisfaction. The role requires strong communication skills and a passion for problem-solving. Offering a full-time salary of £27,000 with a bonus and benefits, it starts office-based with hybrid work possible after training.