Director of Operations

Cairn Group; Dunfermline; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hospitality company in Scotland is seeking a Director of Operations to lead their team and ensure exceptional guest experiences. This position involves overseeing daily operations, driving performance, and fostering a positive team environment. The ideal candidate will have significant experience in hospitality management, a strong commitment to quality service, and the ability to lead teams successfully. This role offers numerous benefits including a service excellence bonus, real-time payment options, and significant discounts across venues.

Benefits

Service Excellence Bonus

Real-time payment with Wagestream

Discounted stays across venues

50% off food and drinks

Spa discounts

Retail and fun discounts

Career development programs

Superstar awards

Long-service awards

Referral bonuses

24/7 support

Pension scheme

Year-round incentives

Bereavement leave

Qualifications

• Prior experience in a leadership role in hospitality.
• Person-centric approach to service and team management.
• Ability to handle operational challenges calmly.

Responsibilities

• Oversee all operations to ensure memorable guest experiences.
• Manage teams effectively to meet and exceed performance targets.
• Uphold company standards for quality and service excellence.

Skills

Hospitality expertise

Leadership

Customer service

Commercial awareness

Team management

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role

At Cairn Group, we’re proud to deliver best-in-class hospitality—and that extends to the kitchen. We’re looking for a talented and motivated Head Chef to lead a dynamic kitchen team, craft thoughtful, seasonal menus, and help shape the reputation of our restaurant. This is a fantastic opportunity for someone who combines culinary expertise with strong leadership and commercial awareness.

About the Role:

As Director of Operations, you’ll take ownership of the full operation—providing strong leadership and clear direction to ensure every guest enjoys a memorable, best-in-class stay. This role will have a strong focus on Food & Beverage and F&B management experience would be benefecial.

With a focus on performance, you’ll drive both financial results and team development, ensuring meet and exceed targets while creating a supportive, guest-first culture.

You’ll be hands‑on when required, but also commercially focused—monitoring the entire guest journey and optimising service delivery across departments.

You’ll embed company standards, champion operational excellence, and help establish the hotel as a recognised and respected name within the local community.

About You:

• A Hospitality Hero – With prior experience in a similar role (ideally in a branded environment), you lead with purpose and people‑first passion.
• A Service Superstar – You go the extra mile to a enjoyable guest experience, handling challenges with professionalism and care.
• A Team Player – You build positive, motivated teams who strive for high standards and continuous improvement.
• Cool Under Pressure – You remain calm, flexible, and focused, even in busy or unexpected situations.
• A Polished Professional – You bring structure, confidence, and clarity to every interaction, ensuring team and guest satisfaction.
• Proactive & Organised – You manage your time well, stay ahead of the day’s priorities, and help others do the same.
• Commercially Aware – You understand the numbers, know your business inside out, and confidently lead with commercial and financial insight.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest‑focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real‑time,

• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
• Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.