HubSpot CRM Specialist

Heyoo Limited; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A growing customer experience consultancy in the UK is seeking a Technical HubSpot CRM Specialist. The successful candidate will manage and optimise client CRM platforms, implement workflows, and provide training to ensure successful adoption. Strong experience with HubSpot and Salesforce in an enterprise context, along with excellent communication skills, are essential. The role requires a strategic thinker who can deliver measurable value to clients and manage complex CRM challenges effectively. Candidates with agency experience are preferred.

Qualifications

• Minimum of five years experience with HubSpot and/or Salesforce in a complex environment.
• Comfortable working with marketing and technical stakeholders.
• Experience with CRM migrations and API integrations.

Responsibilities

• Manage and optimise client HubSpot CRM platforms.
• Design and implement workflows and automation processes.
• Build dashboards that provide actionable insights.

Skills

HubSpot expertise

CRM strategy

Data quality management

Client-facing communication

Process mapping

Tools

Salesforce

Aircall

Databox

Job description

Heyoo is a fast-growing customer experience operations consultancy with big ambitions. We help businesses thrive through marketing, automation and technology. Our team works across the UK, Middle East and Africa, and North America, partnering with global enterprises to deliver transformative digital solutions. Our clients don’t come to us for vague ideas, they come for serious results.

We’re a trusted HubSpot partner, working alongside world-class platforms and apps including Aircall, Surfe, Maqsam, Apollo, Supered, and Databox to deliver business transformation.

We’re looking for a technical HubSpot CRM specialist with a strong background in enterprise CRM environments. You’ll be responsible for optimising complex HubSpot setups, migrating from legacy platforms, rolling out new features and turning fragmented systems into well structured, high performing revenue growth engines.

This role demands a balance of technical expertise, strategic thinking and confident communication. You’ll be expected to take ownership of the client platform lifecycle, act as a trusted advisor and help clients get measurable, hands‑on value from HubSpot.

Key responsibilities

• Manage and optimise client HubSpot CRM platforms, acting as the main point of contact for CRM strategy and delivery
• Conduct in‑depth audits and identify areas for improvement across automation, segmentation, reporting and data quality
• Design and implement workflows, lead scoring, lifecycle strategies and other automation processes
• Roll out advanced features such as custom objects, ABM tools and integrations, ensuring full documentation and internal training
• Build meaningful dashboards and reports that provide actionable insights and demonstrate return on investment
• Deliver structured training sessions and user enablement to ensure successful adoption across client teams
• Stay ahead of product updates and new features, bringing fresh ideas and improvements to each account

Required experience

• A minimum of five years working hands‑on with HubSpot and/or Salesforce, ideally in a complex or enterprise environment
• Deep understanding of Sales, Service and Marketing Hubs and how to apply them to different business models
• Strong CRM knowledge, including data architecture, process mapping and reporting
• Experience working with both marketing and technical stakeholders
• Comfortable running client‑facing sessions, from workshops to executive reviews
• HubSpot certifications are preferred, but practical experience in solving complex CRM challenges is more important
• Experience with CRM migrations, data clean‑up projects or API integrations
• Familiarity with tools such as Aircall, Apollo, Databox or similar platforms
• Agency or consultancy experience is a must, particularly if you’re used to working across multiple clients and sectors