Room Attendant

Apex Hotels; Glasgow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hotel chain in Glasgow is seeking a Self-Checking Room Attendant to ensure high cleanliness standards and engage with guests to create memorable experiences. The role requires a keen attention to detail and a positive customer service attitude. As part of the housekeeping team, you will enjoy a structured learning journey with ample opportunities for training and development. Enjoy working in a fun environment with benefits such as 29 days holiday and access to wellness programs.

Benefits

29 days holiday

Training and development from day one

Employee recognition schemes

50% discount in restaurants

Access to gym and pools

Qualifications

• Ability to deliver excellent standards in guest room cleanliness.
• Strong customer service attitude to enhance guest experiences.
• Ability to multi-task effectively while maintaining attention to detail.

Responsibilities

• Perform cleaning duties in guest rooms including changing linen and vacuuming.
• Engage with guests to promote loyalty and memorable experiences.
• Maintain high levels of cleanliness and comfort for guests.

Skills

Attention to detail

Customer service attitude

Multi-tasking

Self-awareness

Initiative

Job description

Why Join Apex Hotels?

You will receive a warm welcome into the Apex family when you join us as a Room Attendant in Glasgow. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and be yourself while working as part of the housekeeping team as we believe it is our personality, style and friendliness that makes Apex Hotels.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state‑of‑the‑art gym and pools
• Healthy meals to enjoy while you’re working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Contributions to a pension plan

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting Your Journey

As a Self‑Checking Room Attendant you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Self‑Checking Room Attendant you will be responsible for checking your own rooms are of a high standard and ready for our guests.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Responsibilities

Joining the dedicated housekeeping department, you will:

• Ensure that all guest rooms look well‑presented by performing cleaning duties, which include cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting
• Engage with guests in order to promote guest loyalty and memorable experiences
• Ensure our guests experience our high levels of comfort and quality
• Take pride in the work you do

As a Self‑Checking Room Attendant, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi‑tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

Qualifications

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Self‑Checking Room Attendant. With this in mind, we are looking for a Self‑Checking Room Attendant who:

• Can deliver excellent standards
• Uses initiative
• Is self‑aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi‑task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work – we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

If you are interested, click apply. We look forward to hearing from you!