Senior Knowledge Systems Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A global law firm in London seeks a Senior Knowledge Systems Manager to lead core knowledge platforms like Matter Explorer and the firm's global intranet. This influential role involves setting strategies and managing a small team, emphasizing collaboration and innovation. The ideal candidate should possess extensive knowledge management experience and exceptional communication skills. This position offers a hybrid working model and excellent benefits, including private medical insurance and flexible savings options.

Benefits

Private Medical Insurance

Free fitness centre

Flexible savings options

Income protection

Emergency family care

Qualifications

• Significant experience in knowledge or information systems.
• Deep expertise in knowledge management and enterprise search.
• Strong track record in setting system strategy and delivery.

Responsibilities

• Lead strategy for Knowledge Systems including Matter Explorer and Intranet.
• Manage a Knowledge Systems team promoting collaboration.
• Set and track performance metrics for continuous improvement.

Skills

Leadership in knowledge systems

Knowledge management expertise

Communication skills

Analytical capability

Change management

Job description

Overview

Senior Knowledge Systems Manager role at Linklaters London office

Strategic leadership for knowledge platforms including Matter Explorer and global intranet

Collaboration with Head of Knowledge & Information and Technology & Data teams

Emphasis on driving knowledge sharing and AI-enabled practices

Hybrid working model available

About us

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

About the role

We\'re looking for a Senior Knowledge Systems Manager to lead the strategy, vision, and evolution of Linklaters\' core knowledge platforms - Matter Explorer, Legal Knowledge Search, and the firm\'s global intranet. This is a highly influential role at the heart of our knowledge ecosystem, shaping how our people discover, share, and leverage knowhow across our international network.

You\'ll collaborate closely with the Head of Knowledge & Information to set the strategic direction for Knowledge Systems and ensure our platforms remain innovative, user‑centric, secure, and aligned with the firm\'s ambitions. This is an exciting opportunity to drive behavioural change, champion knowledge sharing, and embed modern, AI‑enabled knowledge practices across the firm.

You will join a collaborative, globally connected Business Management team that works closely with practice groups to support excellence in client delivery, operational performance, and strategic impact. It\'s a role offering influence, variety, and the opportunity to shape the future of knowledge at Linklaters.

Responsibilities

• Be the Business Owner for Knowledge Systems (inc. Intranet, Experience Management, Legal Knowledge Search), working in Collaboration with the Product Owners in Tech & Data , to define strategies and roadmaps.
• Own our global search, browse, and taxonomy capability, enabling seamless content discovery across the firm.
• Manage and develop a small Knowledge Systems team, fostering a culture of clarity, collaboration, and high performance.
• Partner closely with Technology & Data, Product Owners, legal practices, and business teams to influence firmwide projects and innovation initiatives.
• Drive user engagement through impactful communications, training, and tailored rollout campaigns.
• Set and track key performance metrics to measure success, identify enhancements, and support continuous improvement.
• Oversee governance, compliance, and reporting to uphold security, quality, and regulatory standards.
• Lead and advocate for best‑practice knowledge capture, curation, and reuse as part of broader transformation programmes.
• Bring external insight into emerging legal tech, AI developments, and digital knowledge management trends.

You will join a collaborative, globally connected Business Management team that works closely with practice groups to support excellence in client delivery, operational performance, and strategic impact. It\'s a role offering influence, variety, and the opportunity to shape the future of knowledge at Linklaters.

What we are looking for

We are ideally looking for:

A strategic, forward‑thinking knowledge professional who brings expertise, credibility, and a passion for enabling people to work smarter. Ideally, you will bring:

• Significant experience leading knowledge or information systems in a global professional services or regulated environment.
• Deep expertise in knowledge management, enterprise search, taxonomy design, and technology adoption.
• A strong track record of setting system strategy, product vision, and roadmap delivery.
• Confidence collaborating with technology product owners, agile teams, and senior stakeholders across complex organisations.
• Proven ability to embed best practice in knowledge capture and sharing, supported by change management and communication skills.
• Exceptional influencing and communication skills, able to engage effectively with senior lawyers, leaders, and technical specialists alike.
• Analytical capability to define and track product metrics, adoption data, and user insights.
• Awareness of key risks including data protection, privacy, legal and regulatory requirements relating to knowledge systems.
• A values‑driven, inclusive mindset, with enthusiasm for fostering a culture of collaboration and knowledge sharing.

If you\'re energised by the opportunity to shape the next generation of knowledge systems in a global, high‑performing environment, we\'d love to hear from you.

This role is based at the Linklaters London office with a hybrid working model available.

Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you\'ll be making to our success. These include:

• Private Medical Insurance
• Free in‑house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will‑writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!