Client Relationship Manager, Financial Institutions

Linklaters; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading global law firm in London is seeking a Client Relationship Manager to enhance relationships with financial institution clients. The role involves developing strategic client plans, facilitating business development, and managing client interactions. Strong relationship-building and communication skills are essential, alongside a strategic mindset to leverage opportunities. The position offers a hybrid working model and a range of benefits including health insurance and flexible savings options.

Benefits

Private Medical Insurance

Free in-house fitness centre

Pension options

Family care support

Additional holidays

Qualifications

• Relevant client relationship experience in legal or professional services.
• Experience identifying strategic opportunities with financial institutions.
• Proven planning and project management skills.

Responsibilities

• Collaborate with partners to analyze financial clients and identify opportunities.
• Develop targeted client plans with accountable objectives.
• Manage fee negotiations and client proposals, ensuring compliance.

Skills

Client relationship management

Strong communication skills

Commercial acumen

Project management skills

Tools

Salesforce

Job description

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.**About the role:**As a Client Relationship Manager in our Financial Institutions Sector Cluster, you will play a key role in delivering Linklaters’ Clients & Sectors strategy. You will work in partnership with relationship partners, global client teams and the broader partnership to build and deepen relationships with a portfolio of priority financial institution clients.Drawing on the firm’s full international capability and all available resources, you will focus on strengthening client relationships, shortening the sales cycle and driving profitable revenue growth.**Your main responsibilities will include:*** Work with relationship partners to analyse Financial Institutions clients, identify white‑space and spot strategic opportunities, with a focus on complex, high‑margin work.* Develop and implement targeted client plans with BDM colleagues and fee earners, incorporating clear, accountable SMART objectives.* Lead proactive business development and marketing activities aligned to client plans and firm strategy, including cross‑selling, new business introductions and development of new work streams.* Identify business growth opportunities from market and sector developments and communicate tailored insights to key client stakeholders.* Build and maintain strong relationships with key client contacts, demonstrating high responsiveness and a collaborative approach.* Manage and support fee negotiations and client fee proposals, including global panel submissions and fee arrangements, in collaboration with relationship partners and the Pricing Team.* Plan for and attend client relationship meetings, capture and drive follow‑up on agreed actions, and prepare client presentations, value‑add reports and management information.* Facilitate and lead (where appropriate) structured client feedback, ensure resulting actions are implemented and communicate outcomes back to clients.* Act as an internal point of contact for panel arrangements, ensuring clear communication of terms and related obligations across the firm.* Monitor financial performance and overall exposure of client relationships and escalate issues to relationship partners or Sector Leaders as required.* Coordinate with BDM and other Business Teams so client teams have the right resources, understand client structures and share knowledge effectively.* Take a strategic approach to client investment, including planning and leveraging secondments and overseeing the delivery of differentiating value‑added services.* Support the implementation and effective use of Salesforce to manage client activities and enhance visibility and connectivity across key client relationships.**We are ideally looking for:*** Relevant client relationship experience in legal or professional services.* Experience identifying strategic opportunities and helping to win work from financial institution sector clients.* Strong relationship‑building skills, with the ability to develop trust with clients, internal client teams and stakeholders at all levels.* Strong written and verbal communication skills, with the ability to influence, drive change, challenge constructively and share knowledge.* A high degree of commercial acumen: strategic thinker, able to prioritise, make decisions, influence and gain buy‑in.* Proven planning and project management skills: results‑oriented and resourceful.* Knowledge of client relationship management and account planning methodologies, tools and cross‑selling strategies in professional services.**This role is based at the Linklaters London office with a hybrid working model available.****Our benefits:** Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: **Health & Wellbeing*** Private Medical Insurance* Free in-house fitness centre and subsidised health club memberships* Free onsite GP service and periodic health assessments**Finance*** Pension and flexible savings options* Income protection and life assurance* Mortgage advice and will-writing services**Family & Lifestyle*** Electric car and cycle to work schemes* Emergency family care* Additional holiday/birthday leave* Maternity/paternity/shared parental leave* Travel insurance and season ticket loan* Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)**If you think this role would suit you, please click apply below. We look forward to hearing from you!****Technical Skills**This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.**Application Policy**Applications and CVs (direct or via agency) are **only** accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and **not** the partners, practices or stakeholders ([e-mail] for **legal roles**[e-mail] for **business team roles**).**This is the place where talent meets opportunity and where passion meets purpose.**At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients.Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team.With second to none training and support, this is the place where you meet your future.**This is Linklaters.**In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process.