Quality Assurance & Customer Success Analyst

Applied Intuition Inc.; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A financial data company in Greater London seeks a Quality Assurance Associate for its Customer Support team. The ideal candidate will have a Bachelor's degree and 1 year experience in customer service. Responsibilities include establishing support quality standards, reviewing team interactions, and providing feedback. The role requires excellent analytical, communication, and problem-solving skills, alongside proficiency in Salesforce and Microsoft Excel. A strong sense of urgency and teamwork is vital in this dynamic environment.

Benefits

Private medical insurance

Paid sabbatical program after four years

Employee referral bonus program

Transportation stipend

Life cover

Qualifications

• 1 year of experience in a customer service role.
• Demonstrated proficiency in analytical abilities.
• Practical experience in quality assurance procedures.

Responsibilities

• Establish and refine internal standards for support quality assurance.
• Review support team members’ interactions across various channels.
• Provide team members with constructive feedback and guidance.

Skills

Analytical abilities

Interpersonal skills

Organizational skills

Verbal and written communication

Problem-solving

Team player

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Dynamics

SQL/Snowflake

Microsoft Excel

Job description

A financial data company in Greater London seeks a Quality Assurance Associate for its Customer Support team. The ideal candidate will have a Bachelor's degree and 1 year experience in customer service. Responsibilities include establishing support quality standards, reviewing team interactions, and providing feedback. The role requires excellent analytical, communication, and problem-solving skills, alongside proficiency in Salesforce and Microsoft Excel. A strong sense of urgency and teamwork is vital in this dynamic environment.