Quality Assurance & Customer Operations Lead

Benova Healthcare Limited; United Kingdom; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A growing healthcare company is seeking a Quality Assurance Executive to support quality processes and customer account management. The ideal candidate should have at least 2 years of experience in administration, customer service, or QA compliance, along with strong attention to detail and communication skills. The role involves managing customer queries, tracking complaints, and coordinating with teams across the UK and China. This hybrid position offers opportunities for career development as the company expands its operations across the UK and Europe.

Benefits

Competitive salary

Career development opportunities

Qualifications

• Minimum of 2 years in admin, customer service, or QA/compliance.
• Strong attention to detail for organization.
• Excellent written and verbal communication skills.

Responsibilities

• Log and track customer complaints following quality procedures.
• Coordinate investigations with the Quality team in China.
• Manage customer queries and documentation requests.
• Build strong customer relationships through effective communication.

Skills

Attention to detail

Excellent communication

Problem-solving

Team collaboration

Tools

Microsoft Office

Databases

Job description

A growing healthcare company is seeking a Quality Assurance Executive to support quality processes and customer account management. The ideal candidate should have at least 2 years of experience in administration, customer service, or QA compliance, along with strong attention to detail and communication skills. The role involves managing customer queries, tracking complaints, and coordinating with teams across the UK and China. This hybrid position offers opportunities for career development as the company expands its operations across the UK and Europe.