Assistant Store Manager

Lakeland Ltd; Nottingham; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A well-known UK retail chain is seeking an assistant store manager to support the store manager in leading and managing a team. You will coach and inspire the team, drive standards, and foster a great working environment. The ideal candidate will have previous management experience, strong customer service skills, and a positive attitude towards change. This position offers a competitive salary, benefits including 29 days paid holiday, and opportunities for personal development.

Benefits

Competitive salary

Group personal pension plan

Generous discounts on products

Happy working environment

Qualifications

• Previous experience in an assistant managers role or similar.
• Strong selling and customer service skills.
• Great communication and interpersonal skills.
• Understanding of KPIs and ability to drive performance.
• Experience in recruitment and performance reviews.
• Experience in managing workflow schedules.
• Ability to manage, organise and motivate colleagues daily.
• Ability to train others and engage them in store team.
• Ability to encourage and coach colleagues to achieve potential.
• Existing knowledge of Lakeland and products.
• Positive attitude to change and development.
• Intermediate IT skills (e.g., Word and Excel).

Responsibilities

• Support the store manager in leading an engaged team.
• Coach and develop store team for extraordinary service.
• Work with the store manager to drive standards.
• Lead by example and represent the company values.
• Be passionate about products and best in class service.

Job description

Overview

Permanent - 37 hours (5 days includes weekend working)

£13.57 per hour (circa 26,000pa)

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues.

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

Responsibilities

• Support the store manager in leading and managing an engaged team of colleagues.
• Coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential.
• Work with the store manager to drive standards, build capability and accountability and create a great place to work.
• Lead by example and exhibit the Lakeland essence, values and behaviours.
• Be passionate about Lakeland products and delivering best in class customer service.

Qualifications

• Previous experience in an assistant managers role, or similar, and the ability to deputise for the store manager in their absence.
• Strong selling and customer service skills.
• Great communication and interpersonal skills.
• An understanding of KPI’s and an ability to drive performance.
• Experience in recruitment and performance reviews.
• Experience in managing workflow schedules.
• An ability to manage, organise and motivate colleagues on a day to day basis.
• An ability to train others and engage them in all aspects of being part of a busy store team.
• An ability to encourage and coach colleagues to achieve their own potential.
• Existing knowledge of Lakeland and our products.
• A positive attitude to change and development.
• Intermediate IT skills (e.g., Word and Excel).

About Lakeland

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.

Benefits

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.