Command Center Advisor: Elite Help Desk Support

CBRE; Milton Keynes; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global leader in facilities management is seeking a Help desk associate in Milton Keynes to deliver excellent customer service across various platforms. This role involves maintaining relationships, updating management systems, and ensuring customer satisfaction. Ideal candidates should have GCSEs in English and Maths, advanced computer skills, and the ability to work under pressure. Join a collaborative environment where you can thrive and develop your career.

Qualifications

• Ability to deliver exceptional customer service to internal and external customers.
• Calm manner and ability to work under pressure.
• Customer focused and responsive attitude.

Responsibilities

• Provide exceptional customer service via phone, email, and online requests.
• Maintain strong relationships across the Account.
• Update the CMMS and service databases accurately.
• Achieve high customer satisfaction by managing requests efficiently.
• Support coaching and mentoring of new joiners.
• Attend daily meetings and improve operational efficiency.

Skills

Customer service skills

Advanced computer skills (Excel, Word)

Excellent communication skills

Strong work ethic

Education

GCSE passes in English and Maths

Job description

A global leader in facilities management is seeking a Help desk associate in Milton Keynes to deliver excellent customer service across various platforms. This role involves maintaining relationships, updating management systems, and ensuring customer satisfaction. Ideal candidates should have GCSEs in English and Maths, advanced computer skills, and the ability to work under pressure. Join a collaborative environment where you can thrive and develop your career.