Help Desk Administrator

CBRE; Milton Keynes; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global leader in facilities management is seeking a Help desk associate in Milton Keynes to deliver excellent customer service across various platforms. This role involves maintaining relationships, updating management systems, and ensuring customer satisfaction. Ideal candidates should have GCSEs in English and Maths, advanced computer skills, and the ability to work under pressure. Join a collaborative environment where you can thrive and develop your career.

Qualifications

• Ability to deliver exceptional customer service to internal and external customers.
• Calm manner and ability to work under pressure.
• Customer focused and responsive attitude.

Responsibilities

• Provide exceptional customer service via phone, email, and online requests.
• Maintain strong relationships across the Account.
• Update the CMMS and service databases accurately.
• Achieve high customer satisfaction by managing requests efficiently.
• Support coaching and mentoring of new joiners.
• Attend daily meetings and improve operational efficiency.

Skills

Customer service skills

Advanced computer skills (Excel, Word)

Excellent communication skills

Strong work ethic

Education

GCSE passes in English and Maths

Job description

Overview

Milton Keynes - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Help desk associate.

What You’ll Do

As a Command Centre Advisor, you will be responsible for providing a first-class service to our client. You shall provide customer service by answering incoming service requests, via phone, email and online requests from sites on facility-related issues, to ensure service delivery is in line with SLAs.

• Maintain strong relationships across the Account, promoting the ‘One Team’ approach.
• Provide prompt and efficient service to sites via phone/CMMS system/email. Be able to triage tickets to national mobile engineers.
• Ensure customer contacts are handled well and the customer is given the best possible experience.
• Responsible for achieving a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Runs, reviews, and distributes various customer service reports as necessary.
• Ensure the information provided is accurate and notes are updated to reflect status.
• Continual drive to improve areas of operation to maximize efficiency, to include processes, procedures, and service to the client.
• Active attendance and input at daily meetings.
• Proactively support a healthy and safe work environment through effective management of incidents and hazards.
• Ability to coach and mentor new joiners.
• Ensure compliance with all CBRE policies, procedures and directives.
• Additional responsibilities within reason to meet business demands.

What You’ll Need

• Customer focused and responsive attitude, able to deliver exceptional customer service to both internal and external customers
• Advanced computer skills in Microsoft Excel and Word
• Excellent communication (verbal & written) skills at all levels
• GCSE passes in English and Maths
• Strong work ethic
• Calm manner and able to work under pressure

About CBRE Global Workplace Solutions

Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line: GWS Segment